Sears to Open 5 NTB Stores in Baltimore Area on July 1
20 June 1997
Sears to Open 5 NTB Stores in Baltimore Area on July 1-- NTW Stores Get New Name, Look And Format -- HOFFMAN ESTATES, Ill., June 20 -- The future of the tire store business rolls into the Baltimore area on July 1 when Sears, Roebuck and Co. (NYSE: S) opens five NTB National Tire and Battery stores. Previously known as National Tire Warehouse (NTW) stores, the Baltimore conversion is part of a nationwide conversion of all 275 NTW and Tire America stores by August 1997. Baltimore-area NTB stores are located at: 6211 Rossville Blvd., Baltimore; 6810 Oak Hall Ln., Columbia; 7539 Ritchie Highway, Glen Burnie; 9424 Reisterstown Rd., Owings Mills; and 1909 E. Joppa Rd., Towson. "Our goal is to offer customers everything they want and nothing they expect in a tire store," said Paul Baffico, president of Sears Automotive Group. "As the No. 1 tire retailer in America, we've created the unexpected -- a new shopping experience and hassle-free service. "We developed the NTB concept after extensive research indicated most customers view tire shopping a chore," Baffico continued. "NTB stores are designed to make that experience pleasant and informative so the customer feels more in control of the purchasing decision." The entire store area is open to customers, who can easily view the tire warehouse or the service bays, either up close or from behind a glass wall. In fact, the staff encourages customers to watch their cars being serviced and ask questions about the work. There are no phones on the sales floor so sales staff can serve customers without interruption. Consumer education displays that illustrate and explain a variety of tire, battery and ride-control information, are designed to demystify the shopping experience. The customer lounge area includes a microwave oven, TV and business area, where patrons can operate portable computers, send faxes and work in comfort. All stores will carry 3,000 national brand name and private label tires, including Goodyear, Michelin, Pirelli and custom wheels. NTB also will sell batteries and related starting and charging accessories, including DieHard, the nation's most preferred battery. Stores will also offer related ride- control services including brakes, shocks, struts, alignments and front-end repair. NTB's "off-the-mall" format allows it to expand rapidly into new markets nationwide. Sears plans to add 100 NTB stores per year with a goal of more than 700 stores by the year 2001. Sears also currently operates almost 800 Sears Auto Centers next to its full-line stores. Sears Automotive Group is the nation's largest retailer of tires and batteries through its Sears Auto Center, NTB, TA and NTW stores. Under its Western Auto division, Sears Automotive Group sells automotive parts, accessories and related products at its Parts America and Western Auto retail stores. Additionally, independently owned Western Auto Associate Stores serve rural American customers with a diverse selection of automotive and home goods. SOURCE Sears, Roebuck and Co.