PRESS RELEASE
Automotive Seats from Johnson Controls Operations Rank Highest in Quality, Appeal in J.D. Power and Associates Study
Company's Hyperion Seating Corporation joint venture
Receives 'Highest Quality Seat Supplier' award for 1996
PLYMOUTH, Mich., Nov. 11 -- Automotive consumers gave
top marks to seating systems produced by Johnson Controls
operations in the 1996 J.D. Power and Associates Seat Quality Report,
which was released recently. Hyperion Seating Corporation, a Johnson
Controls majority-owned joint-venture plant in Lewisburg, Tennessee,
outranked all other suppliers to the North American market in
automotive seating quality -- and received J.D. Power and Associates'
"Highest Quality Seat Supplier" award for the second consecutive
year. Seat systems produced by two of Johnson Controls' joint-venture
operations in Mexico also ranked highest in North America in consumer
appeal -- the other major area emphasized in the J.D. Power and
Associates study.
In addition, Johnson Controls' latest innovation -- seats with
built-in safety belt systems -- drew high marks from those surveyed.
Johnson Controls is the world's largest supplier of automotive
seating and interior systems.
"We welcome these results, since consumers are the ultimate judges
of how well our seating and interior systems perform," said Chip
McClure, vice president and general manager for Johnson Controls. "For
the second year running, we're at the top of one of the most credible
and important consumer studies in the business."
Hyperion Seating Corporation -- a Johnson Controls joint venture
with Tachi-S -- gained the highest quality ranking for 1996 among 12
suppliers of seats for vehicles built in North America. The company
has been the exclusive supplier of seat systems for Saturn since the
vehicle's introduction in 1990. Hyperion achieved a quality score of
6.7 problems, or "Things Gone Wrong" (TGW), per 100 vehicles. This
rating is 27 percent better than the overall industry average.
In the J.D. Power and Associates study, Johnson Controls
joint-venture plants in Leon and Tlazala, Mexico finished highest in
"Things Gone Right" (TGR) -- a measure of how well seating systems
offer the features and performance desired by consumers. The
facilities achieved a rating of 711 out of a possible 1,000 points --
better than the industry average score of 678 points. Among the
vehicles supplied by Johnson Controls operations in Mexico are the
GMC/Chevrolet Suburban, the Chrysler Sebring convertible, and the
Dodge/Plymouth Neon.
J.D. Power and Associates calls the Integrated Structural Seat
(ISS(TM)) -- an advanced, belt-integrated seat system developed and
produced by Johnson Controls for the 1996 Chrysler Sebring Convertible
-- a major innovation that could replace conventional seats and seat
belt systems on many future vehicles. The ISS(TM) features three-point
seat belts that are built directly into vehicle seats -- rather than
being attached to the door pillars and floor. Johnson Controls
pioneered ISS(TM) systems for North American-built vehicles with their
debut last year.
The J.D. Power and Associates Seat Quality Report is the most
comprehensive study conducted on seating quality and appeal. More than
25,500 owners of new vehicles participated in the research. It is one
element of J.D. Power and Associates' Automotive, Performance,
Execution and Layout (APEAL) study -- in which consumers rated more
than 100 features on their new vehicles.
Seating quality and appeal results were based on vehicle owners'
responses to 28 questions on seat system quality. Twelve questions
related to problems owners experienced -- while 16 questions sought
measures of what they liked and disliked about their vehicles' seats.
J.D. Power and Associates is an Agoura Hills, California-based
marketing information firm specializing in the areas of consumer
opinion and customer satisfaction.
Johnson Controls is the world's largest supplier of automotive
seating and interior systems. In 1995, the company's worldwide
operations manufactured seats for more than 8.4 million vehicles. The
company's Automotive Systems Group is the largest of four divisions of
Milwaukee, Wisconsin-based Johnson Controls, Inc. The Group employs
more than 38,000 people at 126 facilities worldwide and achieved $5.3
billion in sales for the 1996 fiscal year. During the same period,
Johnson Controls, Inc. (all four divisions) recorded sales of $10
billion.