Press Release
GM Announces Good Results in J.D. Power APEAL Survey
09/16/96
GM Models Top J.D. Power and Associates APEAL Survey WARREN, Mich., Sept. 12 -- Eleven of the 35 segment-leading models recognized by J.D. Power and Associates in their 1996 Automotive Performance Execution and Layout (APEAL) survey were General Motors products. No other manufacturer had nearly as many segment-leading models (see following chart). The J.D. Power APEAL Study is a survey of new vehicle purchasers and leasees who have had their vehicles for 3 months. The survey focuses on evaluations of how well customers like their vehicles based on ratings of more than 100 vehicle attributes. Ronald H. Haas, GM vice president of Quality and Reliability, said, "We are pleased with the results which show GM leading the competition in delivering vehicles with the right combination of quality, performance, features, and styling to create customer enthusiasm. Leadership in appealing products is a major factor in GM's lead over all other major manufacturers in delivering Overall Customer Satisfaction." He continued, "Each GM vehicle manufacturing group had multiple models among the segment leaders -- credit for these outstanding results goes to the entire GM Team of employees, dealers, retailers and suppliers." J.D. Power Segment Leaders in APEAL Compact ---------------------- 1. PONTIAC SUNFIRE 2. CHEVROLET CAVALIER 3. SATURN SEDAN Entry Midsize ------------------------- 1. PONTIAC GRAND AM (TIE) 2. Dodge Stratus (tie) 3. Chrysler Cirrus Premium Midsize ---------------------- 1. PONTIAC BONNEVILLE 2. Chrysler Sebring JX 3. Chrylser Concorde Sporty ----------------- 1. Volkswagen GTI 2. SATURN SC 3. Honda Prelude Entry Luxury -------------------------- 1. BMW 328 2. OLDSMOBILE AURORA (TIE) 2. Volvo 960 (tie) 2. Volvo 850 (tie) Premium Luxury ------------------- 1. Lexus LS400 2. BMW 7-Series 3. Jaguar XJ Sedan Compact Pickup ----------------- 1. Ford Ranger 2. Toyota Tacoma 3. Mazda B-Series Full-size Pick Up ----------------- 1. Dodge Ram 2. Ford F150 3. GMC SIERRA Compact Sport Utility --------------------- 1. Toyota 4Runner 2. Nissan Pathfinder 3. Ford Explorer Fullsize Sport Utility ---------------------- 1. GMC YUKON 2. Lexus LX450 3. CHEVROLET TAHOE Compact Van ---------------------------- 1. Chrysler Town and Country 2. Honda Odyssey 3. Dodge Caravan (tie) 3. PONTIAC TRANS SPORT (TIE) Number of Segment Leading Models (in "Top 3") by Manufacturer -------------------------------- GM 11 Chrysler 7 Toyota 4 Ford 3 BMW 2 Volvo 2 Honda 2 VW, Nissan, Mazda, Jaguar 1 Number of 1st Place Models by Manufacturer -------------------------- GM 4 Chrysler 3 Toyota 2 Ford 1 BMW 1 VW 1