J.D. Power Press Release: Michelin and Pirelli are Favorite Tires
08/23/96
Michelin and Pirelli are Top Tire Brands in J.D. Power and Associates Study on OE Tires AGOURA HILLS, Calif., Aug. 19 -- Results of J.D. Power and Associates Original Equipment Tire Satisfaction Study(SM) announced today, places Michelin and Pirelli in a tie for Best Passenger Vehicle Tires. In addition, Michelin stands alone as top Light Truck Tire in the study that reports on how consumers feel about the original equipment tires (OE) on their one-year-old vehicles. Study results are based on the opinions of more than 15,000 consumers who respond to questions concerning brand awareness, loyalty, product quality and performance. The passenger vehicle tire category includes both cars and compact vans. These vehicles typically cater to smooth rides and extended trips. For the first time in the eight-year history of the study, two tire manufacturers tie for the "Best Overall" position. Both brands typically do well in this segment and have individually received honors in previous years. A stellar performance is also exhibited by Continental Tire which ranks third. (The company was not ranked in the 1995 study due to an insufficient sample size.) BFGoodrich follows Continental in the ranking. Overall, 12 tire brands are ranked in this year's OE study of passenger tires. The Light Truck category is comprised of compact and full-size sport utility vehicles and pickup truck as well as full-size vans. These vehicles are grouped together because of their more heavy-duty requirements such as towing heavy loads and occasional off-road performance. Michelin also receives top honors in this category, moving up from second place last year. (Last year's awardee, Yokohama, is not ranked this year due to an insufficient sample size.) Bridgestone follows in second place, only one point behind Michelin. Firestone and Goodyear round out those above the industry average in third and fourth place, respectively. "The performance of original equipment tires is critical," commented Lee Nauert, Manager of Tire Research at J.D. Power and Associates. "Over 70 percent of consumers agree that the tire brand on their new cars and light trucks is very important. Almost ten percent of consumers replace an average of two original equipment tires in the first year, at an estimated cost of more than $160 million. These tires are replaced primarily for road hazard and wear. Roughly 40 percent of the consumers replacing these tires switch brands -- looking for better performance in longer mileage, traction, and handling characteristics." Owners of basic-large and luxury automobiles receive the highest tire satisfaction, particularly in the areas of safety, style, ride, and wearability of their tires. Many of these are older respondents, who may remember tires that did not perform nearly as well as today's higher-tech lines. The lowest satisfaction is recorded by owners of compact cars and full- size pickup trucks. Vehicles that sport the most satisfying original equipment tires are, in alphabetical order: Acura, Buick, BMW, Cadillac, Chrysler, Jaguar, Lexus, Land Rover, Lincoln, and Mercedes-Benz. The annual J.D. Power and Associates Original Equipment Tire Satisfaction Study(SM) provides a nationally representative sample of owners and lessees of all makes and models of 1995 passenger cars, vans, pickup trucks and sport utility vehicles sold in the U.S. The study is funded entirely by J.D. Power and Associates to provide a comprehensive and independent perspective of the tire industry. The study features six performance measures: product quality, wearability, safety-traction, special traction, ride, and styling. A total 15,347 respondents participated in the study. J.D. Power and Associates is an international marketing information firm with headquarters in Agoura Hills, California and offices in Detroit, Michigan; Westport, Connecticut; Torrance, California; Toronto, Canada; London, England; Tokyo, Japan; and Seoul, Korea. J.D. Power and Associates is best known for marketing information, consulting and measurement expertise in the areas of consumer opinion and customer satisfaction. J.D. Power and Associates can be accessed through the World Wide Web at http://www.jdpower.com. Email: info@jdpower.com. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates survey results without the express prior written consent of J.D. Power and Associates.