New J.D. Power Customer Satisfaction Index...Top 20 Cars

07/19/96

The J.D. Power CSI survey measures owner satisfaction after one year of ownership, and takes into account reliability, repairs, and customer handling by the dealer. The industry average is 137 points and the top 20 are:

 1 Infiniti    168
 2 Lexus       160
 3 Acura       159
 4 Mercedes    158
 5 Saturn      158
 6 Honda       154
 7 Cadillac    151
 8 Lincoln     150
 9 Audi        148
10 Volvo       148
11 BMW         144
12 Buick       144
13 Jaguar      143
14 Oldsmobile  142
15 Subaru      141
16 Toyota      140
17 Nissan      138
18 Porsche     138
19 Mercury     135
20 Pontiac     132

Click here to check out the results of the J.D. Power CSI survey for light trucks as well as cars.

Bill Maloney -- The Auto Channel