Chevrolet Bolt Recall Details +VIDEO

November 2020

NHTSA Recall ID Number : 20V701
Manufacturer : General Motors LLC
Subject : High Voltage Battery May Catch Fire
Make Model Model Years
CHEVROLET BOLT EV 2017-2019

Detroit November 16, 2020; As you may be aware, the National Highway Traffic Safety Administration (NHTSA) launched an investigation into a few reports the agency received from Chevrolet Bolt EV owners about potential fires. GM had already been investigating these reports prior to that announcement, in cooperation with NHTSA.

We wanted you to hear directly from Chevrolet about your vehicle and what you can expect from us. General Motors and Chevrolet have decided to voluntarily recall select 2017-2019 model-year Chevrolet Bolt EVs with high voltage batteries produced at LG Chem’s Ochang, Korea facility that may pose a risk of fire when charged to full, or very close to full, capacity.

The safety of our products is the highest priority for the entire GM and Chevrolet team. We are working around the clock on our continued investigation.

We will be providing our dealers with a software update beginning November 17, 2020 that will limit the charge for all the vehicles in this population to 90% while we continue to investigate the cause of these incidents. In the meantime, we know that the safety of our owners and their families is paramount, which is why we’re asking owners to take the following steps now that will limit the charge capacity to 90% and reduce the risk of fire.

If you have a 2017 or 2018 model-year Bolt EV:

• Change the vehicle charge settings to use the Hill Top Reserve option

If you have a 2019 model-year Bolt EV:

Change the vehicle charge settings to enable Target Charge Level at 90%

For instructions on how to activate these settings, please watch the video above.

If you are unable to successfully make these changes, or do not feel comfortable making these changes, we ask you to not park your car in your garage or carport until after you have visited your dealer.

We recommend scheduling a service appointment with your dealership beginning November 17^th to update the vehicle’s battery software to automatically limit the maximum state of charge to 90 percent. Our engineers are working around the clock to identify a permanent fix and we intend to deploy a final remedy to remove the 90% limitation as quickly as possible after the first of the year, 2021.

FOR MORE INFORMATION:

Contact our dedicated customer support team, Chevrolet EV Concierge 1-833-EVCHEVY available Monday through Friday from 8:00am – 7:00pm EST