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Bugatti Has Full Communication With The Chiron...Like In Formula One; By Henny Hemmes

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By Henny Hemmes
Senior European Editor
The Auto Channel

THE HAGUE, April 16, 2018. Just like most of our audience, I do not have a Bugatti Chiron so I don't have to make a huge decision; should I use it for my daily drives?

But there are owners who do not keep the car on the drive way, or in a private museum. For those road going customers, the French company now offers state of the art connectivity.

Bugatti has been on the forefront with many things and now presents its new remote customer concierge services for the 1,480 hp strong hyper car. And you better believe it: it is the most exclusive service in the automotive industry with only 500 Chirons to be built. Just 500 customers will have a worry free experience as soon as they get behind the steering wheel of their car.

In 2004, the company, owned by the Volkswagen Group, was the first automotive manufacturer to use telemetry in a passenger car, the Veyron 16.4. giving Bugatti a lead with many years of experience. The data transmission and analysis provide communication between vehicles and customer service,

That system has been further developed for the Chiron and uses telemetry data from other vehicles, which is sent to the Bugatti headquarters in France for analysis. It uses mobile radio and monitors the operating status of each Bugatti, 24 hours, 7 days a week, If the car is in an area with a mobile phone network. customers get 24/7 assistance in technical matters of their Bugatti. The system monitors some 10,000 signals from all the car’s parts, including airco and infotainment.

New to the Chiron is real-time data transmission, just like with Formula One and DTM race cars, where the team’s engineers can see their cars from the pits, or from the racing development center back home.

If unusual signals are received at Bugatti’s headquarters in the UK., the owner can be contacted, or if it concerns a more complicated, the responsible ‘Bugatti Flying Doctor’ gets a message on his mobile phone and already knows what the question or problem is. And can act accordingly, from providing support to immediately placing orders.

There are here Flying Doctors, who are responsible for vehicles in Europe/Russia, Middle East and Asia Pacific, and in North America. They are supported by mechanics in Bugatti’ s headquarters in the UK.

The tracking of stolen vehicles is a feature of the telemetry system that is highly appreciated by customers. While owners of a Veyron still had to report the theft of their Bugatti to Molsheim personally in order to activate the stolen vehicle tracking system, the Chiron will draw attention to itself automatically using the telemetry system in situations that are unusual for the car, for example if it is transported by truck.

The telemetry system allows two-way communication, not only from the Bugatti to the customer service centre but also vice versa. Customer Service can transmit data to the vehicle in order to change configurations or, to a certain extent, to carry out software updates. Bugatti ‘telemetry system integrates The “Connected Car- à la- Bugatti”, has already been available for more than a decade.

This technology is packaged in a particularly spectacular way. The Customer Service laptop “talks” to an aluminum box in the vehicle which is only 140 mm wide, 50 mm high and 100 mm long. Despite its small size and lightweight, the box is packed with power, housing eight vehicle networks such as CAN (Controlled Area Network) buses.

An on-board network links the various controllers of the vehicle. The control mechanisms, which have greatly increased in number, exchange data as in a telephone conference call. The telemetry box listens in to these communications in an event-controlled way, recording diagnostic information from at least 30 control units in the vehicle and forwarding it in encrypted form to customer service depending on the requests received from the headquarters in France.