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Chevrolet Bolt Software Update Explanation and Installation Instructions


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Dear General Motors Customer:

As the owner of a 2017 model year Chevrolet Bolt EV, your satisfaction with our product is very important to us. This letter is to inform you of new software updates that will soon be available for your vehicle. Depending on its configuration, your vehicle may require two updates. The software updates will improve phone connectivity, display resolution, rear camera operation, and prevent instances of intermittent screen freezing. The updates will also remove certain video playback functionality and improve the ability to perform software updates to your radio. This service will be provided for you at no charge.

We are rolling out the software updates to vehicle owners in phases beginning April 2018 through August 2018. Updates will be performed remotely, through in-vehicle prompts from the radio display. When a software update package becomes available for your vehicle, you will be notified through those in-vehicle prompts. To ensure successful completion of the update, please review the enclosed information.

The download and installation of the software updates will occur in steps. You may be asked to accept the download of the software update package. The vehicle must be parked to accept the download, but after the download is accepted, you will be able to use your vehicle normally during the download process. Once the download is completed, you will then be asked to accept the installation of the software update package. During installation of the software update package, your vehicle must be parked. You may also notice one or more system resets during the installation process.

IMPORTANT: You do not need to remain in your vehicle during the software installation. The vehicle cannot be driven during the software install process (up to 10 minutes). The vehicle must be parked at a safe and secure location with the ignition in the OFF position during installation. Also, electric vehicle battery charging cannot occur during software installation. Please ensure that your charging cable is unplugged prior to starting the installation. Once the installation is complete, you may plug in your vehicle and resume normal charging.

For more information about the remote vehicle update process, please refer to the appropriate “Learn About Page” at:

my.chevrolet.com/learn/2017/Bolt%20EVIf you receive a message that the installation cannot continue or did not complete successfully, the installation process may retry after your next ignition cycle. If the problem persists, please contact your dealer for assistance with the software update.

You can also decline the update by selecting the “More Info” button, and then the “Decline Update” option. If you decline the update, you can still receive it at a later date by contacting your dealer. This programming opportunity will be in effect until April 30, 2020.

We want you to know that we will do our best, throughout your ownership experience, to ensure that your Chevrolet Bolt EV provides you with many miles of enjoyable driving. If you have any questions, please contact the Connection Center Team at 877-558-8352, 7:00 AM to 10:00 PM, Eastern Standard Time (EST), seven days a week.


Terry M. Inch
Executive Director
Global Connected Customer Experience2017 Bolt EV Software Update Instructions17386
31057 Louis Chevrolet Rd. Service Operations Warren, Michigan 48093-2355