TravelCenters of America Has Done It Again!
WESTLAKE, Ohio—TravelCenters of America LLC (TravelCenters), operator of TA® and Petro Stopping Centers®, today announced the results of the eleventh annual “Voted Best” survey. The TA and Petro survey of professional truck drivers independently conducted during September, 2017 garnered professional driver feedback on truck stop services and amenities.
| Area | Category | Driver Preference for TA and Petro vs. Next Closest Truck Stop Brand | ||||
| Overall | Best Truck Stop Experience | 6 to 1 | ||||
| Most Comprehensive Driver Services Most Trustworthy Brand |
7 to 1 3 to 1 |
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| Employees | Best Employees Most Respectful to Drivers |
2 to 1 2 to 1 |
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| Best Employee Understanding of Truckers Friendliest Maintenance and Repair Write-up Staff |
3 to 1 3 to 1 |
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| Friendliest Restaurant Staff Maintenance and Repair Staff Most Trusted to Perform Job Right Best Customer Service Process |
7 to 1 6 to 1 2 to 1 |
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| Fuel | Quickest Fueling Time | 2 to 1 | ||||
| Easiest to Maneuver Fueling Lane | 3 to 1 | |||||
| Parking Lots | Largest | 8 to 1 | ||||
| Easiest to Maneuver | 7 to 1 |
| Area | Category | Driver Preference for TA and Petro vs. Next Closest Truck Stop Brand | ||||
| Showers & | Cleanest Showers | 2 to 1 | ||||
| Restrooms | Best Shower Amenities | 3 to 1 | ||||
| Cleanest Restrooms Best Shower Ventilation Shortest Shower Wait Time |
2 to 1 2 to 1 3 to 1 |
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| Restaurants | Best Overall Experience | 8 to 1 | ||||
| Best Overall Food | 7 to 1 | |||||
| Healthiest Menus | 5 to 1 | |||||
| Best Coffee | 2 to 1 | |||||
| Best Breakfast | 6 to 1 | |||||
| Best Buffets | 12 to 1 | |||||
| Stores | Best Travel Stores | 3 to 1 | ||||
| Best Trucker Merchandise Best Electronic Merchandise |
4 to 1 2 to 1 |
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| Truck Repair & | Best Overall Maintenance Shops | 4 to 1 | ||||
| Maintenance | Most Complete Services Most Competent Technicians |
8 to 1 5 to 1 |
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| Best Roadside Assistance | 4 to 1 | |||||
| Best Warranty Widest Selection and Inventory of Parts Most Skilled and Best Equipped for New Truck Technologies Best DPF Maintenance and Cleaning Best Tire Assortment |
8 to 1 12 to 1 7 to 1 6 to 1 2 to 1 |
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| Driver Comforts | Best Fitness Facilities | 9 to 1 | ||||
| Best Laundry Facilities | 4 to 1 | |||||
| Best Driver Lounges/Movie Rooms | 5 to 1 | |||||
| Community Outreach | Best in Giving Back to Trucking | 3 to 1 | ||||
"Conducting this survey every year is a great tool we have to measure our standing against our competition," said Tom O'Brien, President and CEO of TravelCenters. "Customer service matters more than ever and our goal as a business has been, and always will be, a material focus on the customer experience and ensuring that their visit is positive and satisfying. Based on these results it’s clear we’ve hit that mark and will continue to meet our customers’ needs for many years to come,” he added.
About TravelCenters of America LLC
TravelCenters of America LLC (TravelCenters), headquartered in Westlake, Ohio, conducts business in 43 states and Canada, principally under the TA® and Petro Stopping Centers® travel center brands and the Minit Mart® convenience store brand. For more information on TravelCenters, TA, and Petro Stopping Centers, please visit www.ta-petro.com. For more information on Minit Mart, please visit www.minitmart.com.