American Car Buyers Less Satisfied

Hello,

The American Customer Satisfaction Index (ACSI) will release new results for car manufacturers on Tuesday, August 29.

Key findings from the ACSI Automobile Report 2017 include:

·
Customer satisfaction with automobiles is down and American brands are losing ground

·
GM is the only Detroit automaker to gain customer satisfaction this year

·
Toyota is the highest-scoring company in both the mass-market category and among luxury vehicles

·
Seventy-seven per cent of the above-average nameplates in the ACSI are imports

A full list of measured companies is below.

I can send you the report under embargo until Tuesday, August 29 at 12:01 AM ET. David VanAmburg, managing director of the ACSI, is available to answer any questions you might have the report.

Please let me know if you would like the report or if you would like to set up an interview.

 Sincerely,

Alice Fornell

Luxury Vehicles: Lexus (Toyota), Mercedes-Benz, Cadillac (GM), Lincoln (Ford), Audi (Volkswagen), BMW, Volvo, Acura (Honda)

Mass Market Vehicles: Toyota, Subaru, GMC (GM), Hyundai, Kia, Mazda, Chevrolet (GM), Honda, Buick (GM), Jeep (Fiat Chrysler), Nissan, Chrysler (Fiat Chrysler), Ford, Volkswagen, Mitsubishi, Dodge (Fiat Chrysler), Fiat (Fiat Chrysler)

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