Volvo Introduces "Pay Once and Never Pay Again" Lifetime Parts & Labor Warranty
SEE ALSO: Volvo Buyers Guide 1997-Present
ROCKLEIGH, NJ - July 11, 2015: Volvo Cars of North America will now offer a lifetime parts and labor warranty for all Volvo vehicles serviced after the factory warranty at any Volvo retailer. Volvo customers can expect to pay once and never pay again for replacement Volvo parts and labor, excluding accessories and wear items, for as long as they own their car.
This addition to the Volvo Service Advantage program is part of the company’s definition of premium service, a philosophy that is designed around the customer’s needs and lifetime love of Volvo Cars. All Volvo owners can expect to receive the premium service experience when servicing at their local Volvo retailer. In addition to the lifetime parts and labor warranty, customers will receive free software updates, complimentary diagnostics, personal service, alternative transportation and a complimentary car wash.
“We look forward to redefining the way manufacturers service and support their vehicles” says Scott Doering, Vice President of Customer Service, Volvo Cars of North America, “the lifetime parts and labor warranty is a best in class offer from a luxury automaker.”
All Volvo owners are invited to experience this new definition of luxury service at their local Volvo retailer. All Volvo models are eligible for the Volvo Service Advantage program and the new lifetime parts and labor warranty.
“The lifetime parts and labor warranty is a commitment to both quality vehicles and quality customer relationships,” says Lex Kerssemakers, President and CEO of Volvo Cars of North America, “everyone should feel confident that Volvo is here to support our customers throughout the ownership of their vehicle.”
More information about the Volvo Service Advantage program can be found at your local Volvo retailer or online at http://www.volvocars.com/us/own/maintenance
EDITOR'S NOTE: After reading Volvo's release on this new offering I still had some questions, so I contacted Jim Nichols, Volvo's National Media Relations Manager, and he related; The lifetime warranty is an after-factory-warranty benefit. There are no extra costs and all models from all years (not just new cars) are eligible. The owner would pay for the repair once at a Volvo retailer and we will warranty that repair for as long as that person owns the car. below is a list of items that are excluded from Volvo's "Pay Once and Never Pay Again" Lifetime Parts & Labor Warranty.
Thanks Jim, we at The Auto Channel believe that Volvo's vision of consumer satisfaction will become the industry "standard", just as Volvo's 3-point seat belt did.
Volvo's "Pay Once and Never Pay Again" Lifetime Parts & Labor Warranty complete list of exclusions.
Batteries for remote keyless entry
Rotors (excluding run out)
Tires (See Tire manufacturers warranty)
Thanks Jim, and Thanks Volvo