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Symphony Teleca Receives Frost & Sullivan Technology Leadership Award


MOUNTAIN VIEW, Calif.--Based on its recent analysis of the vehicle relationship management market, Frost & Sullivan recognizes Symphony Teleca Corporation (STC), a global innovation and development services company, with the 2013 North American Frost & Sullivan Award for Enabling Technology Leadership. The company's Vehicle Relationship Management (VRM) solution, InSight Connect™ VRM, is a sought-after solution that strongly empowers automotive OEMs and decreases spending on warranty and recalls.

“Vehicle Relationship Management is becoming critical for OEMs, as it not only prevents recalls that would negatively affect brand image and sales, but also delivers a direct financial benefit decreasing warranty and recall costs.”

The rising software complexity in modern cars poses a new challenge to automotive companies. One issue is fixing software issues across applications, firmware and Electronic Control Units (ECUs) as well as deploying new functionality in a safe and cost effective manner. Using smart, cloud-based systems to manage software configurations and updates is key to ensuring quality control and secure software management.

“Nearly 60 to 70 percent of the recalls in major automotive markets such as North America and Europe are due to software errors. In order to resolve these software/electronics related recalls and increase customer satisfaction, OEMs need to look at several areas such as over the air updates, advanced diagnostics or predictive analytics. All of these are elements of a broader vehicle relationship management solution,” said Frost & Sullivan Research Industry Analyst, Krishna Jayaraman. “Vehicle Relationship Management is becoming critical for OEMs, as it not only prevents recalls that would negatively affect brand image and sales, but also delivers a direct financial benefit decreasing warranty and recall costs."

Symphony Teleca’s InSight Connect™ VRM is a comprehensive end-to-end vehicle relationship management solution that provides automotive grade, reliable, cost effective, over the air software provisioning and maintenance. It integrates with an OEM’s existing systems throughout the connected car lifecycle. InSight Connect™ offers seamless user personalization, data collection, monitoring and diagnostics functionality as well as application and services monetization for next generation In-vehicle-Infotainments (IVIs).

Using semantic web technologies, the advanced analytics module can generate new, valuable insights into the IVI system and other vehicle components. The flexible and modular structure of InSight Connect™ enables OEMs to extend and fully customize functionality over time.

“Based on cloud connectivity, Symphony Teleca’s InSight Connect™ VRM enables monitoring vehicle data from the IVI system and other ECU modules and offers pre-failure analysis. Near real-time vehicle data monitoring provides early diagnosis of a vehicle’s status. It also allows dealers to schedule maintenance based on use and have the required parts in stock” added Jayaraman. “This is important as the alert to the OEM at an early stage in the diagnostic process reduces warranty costs and actively improves product quality for new car models based on the analyzed data. Symphony Teleca's InSight Connect™ VRM will enable OEMs to be better prepared to face the challenges of the coming years. In recognition, Frost & Sullivan is pleased to present Symphony Teleca with the 2013 North American Award for Enabling Technology Leadership in the vehicle relationship management market.”

Each year, Frost & Sullivan presents this award to a company that has developed a pioneering technology that not only enhances current products, but also enables the development of newer products and applications. The award recognizes the high market acceptance potential of the recipient's technology.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

The Symphony Teleca InSight Connect™ VRM solution is available now and will be showcased at the 2014 International Consumer Electronics Show (CES) in Las Vegas, January 7-10. To learn more, visit Symphony Teleca .