Visually Explain Automotive Repairs With Latest Mobile App
CHICAGO (July 17, 2013) – Dealer e-Process is proud to announce their latest product, the Live Website Repair Order. This newest innovation is a mobile phone app that allows car dealerships to use pictures to visually explain vehicle repairs to consumers via text messages and email.
The mobile app uploads images in real-time and posts them, allowing the consumer to see the damage to their vehicle and the needed repair. Since 40% of consumers do not have a repair shop they trust, this product provides a more transparent service visit to ease their minds. It also allows the service advisor to show the customer what is being done on their vehicle as it is happening. Ultimately, it enables the dealership mechanic to visually explain all service repairs to consumers in just four easy steps.
The mechanic will capture images or video and then transfer the media wirelessly to the dealership’s website. Once the transfer is complete, the consumer will receive a text and email for review. Over 36% of people are reading their emails on mobile phones so providing a mobile friendly solution is just another way for the dealership to improve customer communications and ultimately CSI.
“We created a mobile app to simplify car repairs for consumers while also restoring their trust in dealership service centers. In addition, this app will help dealerships keep service customers after the warranty period ends,” said Joe Gillespie, Owner of Dealer e-Process.
The most significant quality of the Live Website Repair Order app is the quality and transparency of each vehicle service. There are many misconceptions about dealership service centers including, but not limited to, prices too high, high pressure selling, difficult warranty claim repairs and lack of communication between the mechanic and consumer.
“The Live Website Repair Order app solves a variety of problems consumers experience when servicing their vehicle but most importantly, they will now have visual documentation of the severity of the repair,” said Gillespie.
The Live Website Repair Order app is available for both the iPhone and Android. They can be downloaded for free in the app store or the marketplace.
To learn more about Dealer e-process visit http://www.dealereprocess.com/live_website_repair_orders.php