NORFOLK, VA--June 28, 2013; Dominion Dealer Solutions, industry leader in inventory and reputation management, CRM, digital marketing, equity data mining, and DMS products, today announced the addition of Susan Moll as Vice President of Customer Services for Dominion DMS.
“Susan's commitment to excellence in customer support and operations parallels our commitment to providing excellence in software and service to our automotive customers. Susan brings a level of professionalism, experience, and passion that we seek to model in all aspects of customer support”
In this role, Susan will lead the customer service and support organization for Dominion DMS, which offers both Dominion ACCESS and DominionDMXTM dealer management systems. She is responsible for all product implementations, F&I customer support operations, resource management, remote setups, training development, implementation, and on-going support strategies.
Susan brings a wealth of knowledge and over 25 years of automotive industry and DMS experience to Dominion Dealer Solutions. Prior to joining Dominion DMS, Susan was Vice President of Client & Associate Training at ADP, where she was responsible for developing and executing the ADP Client and Associate Training Vision. Her initiatives included improving alignment between curriculum designs and training programs, optimizing the knowledge level of ADP associates, and increasing overall client product utilization. "Susan's commitment to excellence in customer support and operations parallels our commitment to providing excellence in software and service to our automotive customers. Susan brings a level of professionalism, experience, and passion that we seek to model in all aspects of customer support," says Robert Berndt, president of Dominion Dealer Solutions.
Before joining ADP, Susan held various service, customer support, and training positions during her 25-year tenure at Reynolds & Reynolds. Most recently, Susan was the Vice President of Customer Services with complete oversight for North American service operations, which included over 800 associates and 10,000 dealers. She was responsible for leading the North American Field Engineering, Customer Training, Distance Learning Center, F&I Operations Team, as well as the Solutions Consulting Team.
"Susan has been in charge of large teams offering excellent support to their customers. An exciting task for DominionDMX is to deliver an outstanding level of service to the large volume of customers that we anticipate adding. Susan knows how to do that, as evidenced by the fact that she has done so successfully in the past. We are honored to have her on the Dominion team," reported Van Koppersmith, president of Dominion DMS.
About Dominion Dealer Solutions
Dominion Dealer Solutions helps car dealers attract, retain, and service customers for life. Dominion Dealer Solutions' marketing performance system includes: web-based customer relationship and lead management tools, inventory management analytics, reputation management solutions and both hosted and web-based dealer management systems (DMS). Additionally Dominion provides custom lead generation and digital marketing tools including: websites, SEO, SEM, digital advertising, multi-channel marketing, specialized data aggregation, mobile apps and market reports. Every OEM and more than 60 percent of auto dealers nationwide utilize the Dominion Dealer Solutions' technologies to solve their marketing challenges. With Dominion Dealer Solutions, automotive dealerships truly can Have It All.
