KANSAS CITY, MO--November 29, 2012: After a nationwide procurement search and selection process, Kansas City selected AutoReturn, the nation's leading municipal towing management and logistics company, to oversee the city's towing operations and handle, track, and report on towed vehicles. Kansas City selected AutoReturn for its unique municipal towing management and logistics program.
“By shortening the time it takes for equipment to reach a tow scene, the city reduces officer wait times, decreases traffic congestion, and limits the chance of secondary accidents, saving money and increasing safety.”
Kansas City's choice of AutoReturn highlights the city's dedication to transforming its municipal towing services and streamlining city operations. The contract represents a prime example of public and private entities coming together to share best practices to simplify government services.
"We believe our solution fundamentally transforms the way cities and residents think about municipal services," said AutoReturn CEO John Wicker. "We have been working closely with city officials and the police department in Kansas City to provide superior service and make the sometimes unfortunate experience of towing a lot easier for everyone."
AutoReturn's Municipal Towing Management Addresses Safety Logistics Issues
"AutoReturn's software, people and processes have already addressed some of Kansas City's most difficult public issues related to towing," said Gary Majors, manager of Kansas City's regulated industries division. "By shortening the time it takes for equipment to reach a tow scene, the city reduces officer wait times, decreases traffic congestion, and limits the chance of secondary accidents, saving money and increasing safety." The average response time from dispatch to arrival since going live in October, 2012 has been reduced measurably to approximately 11 minutes.
Additionally, said Lesly Forsberg, Manager of Kansas City's Tow Services Division, "AutoReturn's model has relieved Kansas City of the day-to-day management of towing operators and tow requests from the Police Department, allowing city staff and police to focus their time on different important public safety issues."
AutoReturn Technology Benefits Small, Local, Women and Minority-owned Tow Companies
By leveraging Android applications, AutoReturn is able to electronically dispatch tow trucks closest to the call, helping reduce costs incurred by the small, local, women and minority-owned tow companies. Timothy Marshall, owner of Recovery Tow Service, Inc., said, "AutoReturn technology runs on our existing smart phones, streamlining our business. Their fair and transparent process provides me the tools to exceed service level expectations."
AutoReturn currently manages municipal towing and logistics operations in Baltimore County, Maryland, San Francisco, San Diego and, now, Kansas City, Missouri.
AutoReturn is the leader in municipal towing management and logistics solutions, partnering with municipalities and existing local tow operators to help achieve efficiency, superior service, and increased cost recovery. Founded in 2002 as a technology-enabled towing management and logistics company, AutoReturn has revolutionized municipal towing, making sizable investments in technology, repeatable processes, training programs and other infrastructure.