Success For Suzuki's Aftersales Management Development Programme

MILTON KEYNES, UNITED KINGDOM – March 29, 2011: Suzuki GB Plc is pleased to announce the seventh Aftersales Management Development Programme has concluded with 10 delegates achieving a Credit grade or above.

The Suzuki Aftersales Management Development Programme (AMDP) is an industry leading initiative that is designed specifically to deliver a challenging and operationally relevant training and development experience for Aftersales Managers and Supervisors with recognised line management experience or potential. The programme aims are to increase the professionalism, motivation and business skills of managers, enabling them to rise to the challenges of the future, promote customer retention and maximize profitability within their departments.

All the delegates undertook an assessment centre, attended four modular, two and three day courses, and completed in-dealership assignments, subjects included Aftersales Operation and Customer Service, Commercial Application and Financial Planning, Managing People and Marketing.