MANHEIM INTRODUCES ONE-STOP CUSTOMER CARE WITH 1-866-MANHEIM
corp_C FOR IMMEDIATE RELEASE CONTACT: Lois Rossi Sept. 17, 2010 Director Public Relations, Manheim (678) 645-2028 MANHEIM INTRODUCES ONE-STOP CUSTOMER CARE WITH 1-866-MANHEIM Fast assistance, efficient answers and extended support hours are just one phone call away ATLANTA - With the recent launch of a new, toll-free customer service number, members of the Manheim team are ready to respond faster to the needs and timely demands of dealers and consignors. Effective immediately, customers can dial 1-866-MANHEIM (626-4346) for efficient access to the Manheim Customer Care staff for personalized service. Whether calling with a question about an auction location, a new product or the latest OVE.com Online Event Sale, the new, easy-to-remember number quickly puts customers in touch with the right resource. And because business days just keep getting longer for customers, Manheim is also expanding its Manheim Customer Care support hours. Assistance is now available seven days a week on all products, from 8 a.m. to midnight, Monday thru Saturday, and 6 p.m. to 10 p.m. on Sundays (Eastern). "The launch of the new number is a reflection of how Manheim continues to grow and change. This shift has meant that Manheim's customers are increasingly looking for help with matters that are not location specific, or even product specific," said Diane Barton, vice president, customer experience, Manheim. "Speed and efficiency are critical to our dealers' and consignors' business success, and simplifying our processes to match their needs is just one way we can help them win in this marketplace." When customers call 1-866-MANHEIM, they will be prompted through a few simple menu options to effectively assist their needs. Representatives will respond to questions and comments about every aspect of the company, ranging from Manheim Financial Services and Manheim Market Reports to PowerSearch and Manheim mobile solutions. The new Manheim Customer Care number will also support Manheim's DRIVE center. To learn more about Manheim and the full range of customer services and products, please visit www.Manheim.com. About Manheim (www.manheim.com) Manheim is the world's leading provider of vehicle remarketing services. Through its 130 worldwide wholesale operating locations, Manheim impacts every stage of a used vehicle's life cycle, helping commercial sellers and automobile dealers maximize the full value of their vehicles. Drawing from its auction transaction volume, Manheim Consulting publishes the annual Used Car Market Report, the definitive source of data for the used car industry. Manheim Consulting offers a wide range of services including custom analytics, business optimization and macro economic analysis. Manheim is the online vehicle remarketing leader, connecting buyers and sellers to the world's largest, most comprehensive wholesale marketplace through its extensive in-lane and online offerings. Manheim.com receives nearly 900,000 visitors each week. Additionally, Manheim offers services including reconditioning, certification, inspections, dealer financing, title management and marshaling, among others. Through its wide array of services and technologies, industry publications, customer support and educational offerings, Manheim gives its customers maximum control over how they buy and sell vehicles, helping them to conduct business in the most efficient way possible. In 2009, Manheim handled nearly 10 million used vehicles, facilitating transactions worth more than $50 billion in value. Headquartered in Atlanta, Georgia, Manheim is a subsidiary of Cox Enterprises, a leading communications, media and automotive services company. # # #