VoltDelta OnDemand Solutions Wins Speech Technology Magazine’s Star Performer Speech Industry Award for Parkmobile Cashless Parking Solution
BLUE BELL, Pa.--VoltDelta OnDemand Solutions today announced it is the recipient of a Speech Technology Magazine 2010 Speech Industry Award in the Star Performer category. VoltDelta was recognized for the implementation of a pay by phone parking solution for Parkmobile, which enables convenient ‘cashless’ payments for mobile callers.
“VoltDelta’s voice recognition expertise, ability to handle transactions securely, and multi-channel resources via their converged hosted infrastructure are just a few examples of why VoltDelta is a Star Performer in the speech industry.”
Speech Technology Magazine noted that the Star Performer winners “have provided game-changing innovations to advance the speech technology industry as a whole.�??
Parkmobile’s pay by phone parking solution is the first of its kind in North America, replacing the coin-operated parking meter with VoltDelta’s interactive voice response system. After registering for “pay by phone�?? service – via a quick automated call, mobile app., or website input – drivers simply dial-in to indicate their parking zone. The system immediately recognizes the caller, making transactions quick and easy. Drivers can opt to receive a text message alert 15 minutes prior to the parking expiration time, eliminating a “run to feed the meter.�?? The service covers all parking, including digital permits, cashless on and off- street parking, and electronic enforcement.
“VoltDelta has enabled Parkmobile to offer a revolutionary pay by phone parking solution that delivers remarkable convenience for motorists while also benefiting cities and municipalities through operational efficiencies,�?? said Albert Bogaard, CEO of Parkmobile USA, Inc. “VoltDelta’s voice recognition expertise, ability to handle transactions securely, and multi-channel resources via their converged hosted infrastructure are just a few examples of why VoltDelta is a Star Performer in the speech industry.�??
Parkmobile is rolling out their pay by phone parking solution across North America and currently offers the convenient service in Grand Rapids, Michigan; Albuquerque, New Mexico; Atlanta, Georgia; Myrtle Beach, South Carolina; Washington, DC; Wilton Manor, Florida; Honolulu, Hawaii; Sausalito, California and soon in Boston, Massachusetts.
“This Star Performer Speech Industry award highlights innovation in action delivered by VoltDelta’s IVR and multi-channel on-demand, cloud computing model,�?? said Terry Saeger, SVP and GM of VoltDelta OnDemand. “VoltDelta’s ability to rapidly deploy this solution without capital investment for local governments allows Parkmobile to more effectively address the needs of cities and towns by automating revenue collection while touching motorists with lifestyle enhancements that make parking a breeze.�??
About Parkmobile
Parkmobile is a leading global provider of seamlessly integrated end-to-end solutions for pay by phone parking and digital parking permits. With roughly 2 million registered users, Parkmobile is available in more than 100 cities worldwide. Parkmobile USA was founded in Atlanta, Georgia and has become one of the largest providers of cashless parking systems in the United States. The company's call center, engineering team and corporate headquarters are located in the U.S. For additional information, please visit www.parkmobile.com.
About VoltDelta® OnDemand Solutions
Part of Volt Information Sciences , VoltDelta OnDemand provides automated voice recognition and Contact Center On Demand (CCOD) solutions that enable and enhance customer care while automating core processes to help reduce costs. The company supports more than 2.4 billion calls and 2 billion SMS messages per year with 99.99% accuracy to support some of the leading organizations in the world. For more information, please visit: www.voltdelta.com\OnDemand