Cadillac Premium Care Maintenance launches with the arrival of the 2011
model Cadillacs. The CTS family, which is being expanded this year to
include the all-new CTS Coupe, will be the first of the 2011 models to
arrive at U.S. dealerships in late summer.
Premium Care Maintenance is the latest in a host of Cadillac initiatives
that elevate the luxury ownership experience. It joins other Cadillac
customer service and ownership benefits including:
-- Five-year, 100,000-mile Powertrain warranty along with standard 24/7
Roadside Assistance and Courtesy Transportation.
-- Four-year, 50,000-mile vehicle bumper-to-bumper warranty coverage.
-- Standard one-year OnStar Directions and Connections plan, which
includes Automatic Crash Response, Turn-by-Turn Navigation, Vehicle
Diagnostics and Stolen Vehicle Assistance.
-- Standard XM Radio with a three month trial.
In 2009, Cadillac placed second in the industry in both the Sales
Satisfaction Index and Customer Satisfaction Index studies from J.D. Power
& Associates. A survey by AutoPacific of 2010 new vehicle buyers rated
Cadillac No. 1 in total satisfaction.
"Cadillac rates among the industry's best in customer satisfaction, but
we have room for improvement," McNeil said. "Cadillac Premium Care
Maintenance is another step in our goal to set the standard for the
industry in customer service."
About Cadillac
Cadillac has been a leading luxury auto brand since 1902. In recent
years, Cadillac has engineered a historic renaissance led by artful
engineering and advanced technology.
