NASCAR Fans Get a Single Toll-Free Number for Tickets and Race Information

CINCINNATI & CHARLOTTE, N.C.--NASCAR and Convergys Corporation , a global leader in relationship management, have launched a new toll-free number for fans to call for all their NASCAR Sprint Cup, Nationwide, and Camping World Series tickets needs. Fans can dial the official NASCAR directory at 1-866-GO-NASCAR for tickets and information to NASCAR national series events at tracks across the country.

“They can now call one single, easy-to-remember toll-free number for the tickets and information they need.”

Research conducted by Convergys in 2010 found that 56% of consumers would prefer to use a self-service solution for resolving their issues quickly. “To get tickets and information about events, race fans want the same convenient, one-stop shopping as anyone else,�?? said Jim Boyce, Convergys President, Global Sales and Services. “They can now call one single, easy-to-remember toll-free number for the tickets and information they need.�??

The Intervoice [R] Voice Portal (IVP) from Convergys enables organizations to deliver innovative customer self-service applications and allows many NASCAR fans who attend multiple races easier access to upcoming event ticket options to any of the NASCAR Sprint Cup Series, NASCAR Nationwide Series, and NASCAR Camping World Truck series events.

Seeking to provide fans with a single point of contact for their ticket and information needs, NASCAR chose Convergys’ speech self-service solution for its ability to deliver a superior customer experience while reducing costs.

“NASCAR and the race tracks have always worked hard to give the fan the best possible experience, and now technology helps us do that even better,�?? said Paul Brooks, NASCAR senior vice president and president of NASCAR Media Group. “Convergys understood what our fans wanted and offered a solution that made the ticket-purchasing process easier for them. Our global media assets will now promote 1-866-GO-NASCAR to fans worldwide. This partnership benefits the fans and that is our first priority.�??

“NASCAR and its fans move fast! So does Convergys. We delivered a fully operational self-service system that typically takes up to 12 weeks to deploy in less than five weeks, on budget, and in time for one of the world’s most prestigious sporting events, the Daytona 500,�?? said Jim Boyce, Convergys President, Global Sales and Services. “With Convergys’ user friendly speech self-service solution, NASCAR fans can now purchase the tickets they want and receive the information they need at high-speed, and from one central, brand-reinforcing point of contact.�??

Convergys Relationship Management Solutions help clients uncover the true behavior of customers across self-service and agent-assisted channels, balancing this with business objectives to help define and implement changes to business processes. Beyond its analytics consulting and contact center optimization expertise, Convergys delivers solutions that drive a seamless and consistent experience from self-service to agent-assisted interactions, including services such as speech application design, development, deployment, and on-going management and monitoring of hosted solutions. Convergys hosted solution offerings enable clients to improve the efficiency and quality of customer service, reduce risks associated with deploying new technologies, and enhance the customer experience.

About NASCAR:

The National Association for Stock Car Auto Racing, Inc. (NASCAR) is the sanctioning body for one of North America's premier sports. NASCAR is the No. 1 spectator sport – with more of the top 20 highest attended sporting events in the U.S. than any other sport, and is the No. 2 rated regular-season sport on television. NASCAR races are broadcast in more than 150 countries and in 20 languages. NASCAR fans are the most brand loyal in all of sports, and as a result, more Fortune 500 companies participate in NASCAR than any other sport.

NASCAR consists of three national series (the NASCAR Sprint Cup Series, NASCAR Nationwide Series, and NASCAR Camping World Truck Series), four regional series, and one local grassroots series, as well as two international series. Also part of NASCAR is Grand-Am Road Racing, known for its competition on road courses with multiple classes of cars. NASCAR sanctions more than 1,200 races at 100 tracks in more than 30 U.S. states, Canada and Mexico. Based in Daytona Beach (Fla.), NASCAR has offices in New York, Los Angeles, Charlotte (N.C.), Concord (N.C.), Conover (N.C.), Bentonville (Ark.), Mexico City, and Toronto.

About Convergys:

Convergys Corporation is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys, a Fortune Most Admired Company for nine consecutive years, has approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys, Intervoice, and the Convergys logo are registered trademarks of Convergys Corporation.)

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Additional Resources:

Brochure: Intervoice Voice Portal

Portfolio: Intervoice Voice Portal

Contacts:

Business & Financial Media -- John Pratt
+1 513 723 3333 or john.pratt@convergys.com

Trade & Social Media -- Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com