Hertz Takes Special Measures to Help European Customers Affected by Volcanic Ash Crisis to get Home

LONDON, April 20, 2010 --

    
    - International One-Way Drop Off Fees Waived for Driving Cars Back to
      Country of Registration, or to the Direction of the Country

    - Extending Rentals for Customers With Disrupted Departures and Honouring
      Reservations for People With Delayed Arrivals

    - Prepaid Customers Offered 100% Refund for Cancellations Made

    - Over 2,000 People Already Back on the Move Thanks to Hertz

Hertz, the world's largest general use car rental brand, is taking a number of special measures to help get people home in Europe following the closure of air space due to the volcanic ash situation. The company is waiving its international one-way drop off charge for customers who drive Hertz cars back to the cars' country of registration, or in the direction of that country. The Hertz Transfer Desk website http://www.hertz-transfer.eu/ provides real-time availability of foreign cars by country to help people identify rental vehicles in the right locations to get them home, along with a customer services contact number.

Hertz is also extending rentals for customers with disrupted departures and honouring reservations for people with delayed arrivals. In addition, customers who have prepaid direct with Hertz will be offered a full refund if they make a cancellation online or by telephone at any point up to the pick-up date, if their travel has been affected by the volcanic ash disruption. Pre-paid direct customers who do not show up to collect their car without prior cancellation ("No Shows") will receive a slightly reduced refund upon application.

"At Hertz, our primary aim is to keep people moving while air travel remains largely paralysed due to the volcanic ash situation," said Michel Taride, President Hertz International. "We're doing everything in our power to help customers get back home. We have waived our international one-way drop-off surcharges for customers who are repatriating cars to their country of origin. This will help ensure effective redistribution of fleet - essential should the crisis continue. We are also adding fleet, along with extra staffing, to cope with this extraordinary situation."

Hertz is providing regular updates to its customers via its Twitter (http://www.twitter.com/hertz) and Facebook ( http://www.facebook.com/page/hertz) sites. The Facebook page is planned to feature a section to help customers share trips by car pooling.

The company is also assisting its airline partners to repatriate their crews so that flight services can resume as soon as European airspace is given the all clear.

"Our teams are working round-the-clock to help customers reach their final destinations. With our Hertz Europe Service Centre recording unprecedented call volumes of up to 300% more than usual, we have drafted in support from our US call centres and scaled up our European teams to meet demand," added Taride.

Notes to editors

For customers who choose to book via the Hertz Transfer Desk, the international one way drop off charges will be waived for customers driving a car to, or towards, the country where the vehicle is registered. Car rental fees, fuel charges, damage waivers and regular terms and conditions will still apply for the rental. For one ways where the car is driven outside of its country of registration, the rates have not been increased for one way fee drop off charges.

For information:

http://www.hertz.com

http://www.hertz-transfer.de

http://www.facebook.com/page/hertz

http://www.twitter.com/hertz

About Hertz

Hertz is the world's largest general use car rental company, operating from over 8,000 corporate locations in 145 countries. Hertz is in its 91st year of delivering quality car rental solutions to leisure and corporate customers.

Product and service innovations such as Hertz #1 Club Gold, Worldwide Online Check-in, specially designed NeverLost(R) satellite navigation systems, Hertz in-car DVD Entertainment and unique cars offered through the company's Prestige, Fun and Green Collections, set Hertz apart from the competition.

Hertz Press Contacts

    
    Alicia Mistry
    Ketchum Pleon
    T: +44(0)20-7611-3574
    E: alicia.mistry@ketchumpleon.com
 
    Caroline Trotman Dickenson
    Ketchum Pleon
    T: +44(0)20-7611-3686
    E: caroline.trotman-dickenson@ketchumpleon.com

Hertz Press Contacts: Alicia Mistry, Ketchum Pleon, T: +44(0)20-7611-3574, E: alicia.mistry@ketchumpleon.com; Caroline Trotman Dickenson, Ketchum Pleon, T: +44(0)20-7611-3686, E: caroline.trotman-dickenson@ketchumpleon.com