VoltDelta Answers 10 Billionth Call, most with Voice Recognition
BLUE BELL, Pa.--VoltDelta today announced that its DeltaTouch OnDemand platform for Directory Assistance and Enterprise Customer Care answered its 10 billionth call in North America. The majority of these calls engage end users with a Directory Assistance voice recognition dialog then complete the call or transfer it to an agent via VoltDelta’s VoIP-enabled call distribution and management infrastructure.
“Directory Assistance services have long been the proving ground for highly-reliable, automated handling of high-volume of calls for very quality-conscious customers”
More DeltaTouch enabled calls have been processed with voice recognition dialogs over a period of seven years than there are people on earth! VoltDelta achieved this milestone while providing 99.999 percent reliability. Most major telecommunication service providers in North America and a growing number of enterprise customer care organizations take advantage of VoltDelta’s robust hosted network and multichannel platform to manage calls for distributed contact centers, enable home agents, provide voice self-service with voice recognition technology, and deliver SMS confirmations to mobile callers.
“Directory Assistance services have long been the proving ground for highly-reliable, automated handling of high-volume of calls for very quality-conscious customers,” said Dan Miller, Senior Analyst & Founder of Opus Research. “Reaching the 10 billion call milestone provides testimony to the quality of VoltDelta’s voice recognition and agent enabling resources for service providers and contact centers to deploy hosted operator services and customer care solutions with confidence to support any call volume.”
The DeltaTouch platform uniquely converges call management and distribution, voice recognition technology, call and agent screen recording and SMS messaging to optimize performance with cost effective service. Notable benefits include exceptionally accurate voice self-service with reduced tuning, more seamless automation to agent transfers, and the ability to capture the “Voice of the Customer” with call and agent screen recording, all provided in a Software as a Service (SaaS) model.
“Achieving the 10 billion call milestone in the same year that Volt Information Sciences, Inc. celebrates its 60th anniversary stands as a testament of the ongoing investment in quality and innovation that continues to deliver bottom line value for our customers,” said Steven Shaw, President and CEO of Volt Information Sciences, Inc. “VoltDelta’s business units remain at the forefront of customer care technology, providing operator services and contact center solutions that improve satisfaction and encourage loyalty with on demand efficiency.”
VoltDelta’s Directory Assistance and VoltDelta’s OnDemand are business units of VoltDelta Ltd, a subsidiary of Volt Information Sciences, Inc. VoltDelta is one of the few hosting providers for Operator Services, Contact Center On Demand (CCOD) and IVR applications with an international presence. VoltDelta International data centers in the U.K. and Germany support a growing list of clients in Europe and throughout the world.
About VoltDeltaŽ Directory Assistance
VoltDelta Directory Assistance is the market leader for Directory Assistance operator infrastructure and voice automation in North America. A complete range of voice recognition applications, hosted operator call distribution, operator desktops, and listings databases allows VoltDelta to deliver Directory Assistance and Operator Services for the leading telecommunication and VoIP providers in North America. For more information, please visit: www.voltdelta.com/VoltDelta-Operator-Services.
About VoltDeltaŽ OnDemand
VoltDelta OnDemand provides automated voice recognition and Contact Center On Demand (CCOD) solutions that enable and enhance customer care while automating core processes to help reduce costs. Enterprise customer care organizations benefit from virtualizing call distribution and management to distributed contact centers and home agents, deploying uniquely interactive voice recognition applications and enhancing care with SMS communication. For more information, please visit: www.voltdelta.com/OnDemand