Media Announcement: DuPont Performance Services Value-Added Offering Now Market Ready

DuPont Performance Services Value-Added Offering Now Market Ready

WILMINGTON, Del., Oct. 29, 2009 – DuPont Performance Services (DPS) has 
completed training and certification programs for its newly formed team of 
business development managers and consultants. A total of 25 DPS experts 
dedicated to independent and dealer repairers or large MSO (multi-shop 
operation) accounts can now be called upon by shops looking to improve 
productivity and profitability. 

“Our first priority was to focus our energies on developing DPS team 
member skill sets and knowledge base through intensive certification and 
training, prior to communicating its availability to the marketplace,�?? 
said Steve Trapp, development manager -- DPS Collision Services. “The 
certification assures that these 25 specialized account productivity and 
profitability experts will employ consistent processes and consultative 
tools across the board.�??

The certification sessions covered numerous weeks of intensive classroom 
training and testing, numerous field consulting engagements, a thorough 
Lean / Six Sigma training program, bi-weekly training sessions, field 
coaching ride-alongs, and course facilitation “train the trainer�?? 
sessions. 

According to DPS Collision Services Sales Manager Steve Aitken, placing 
these experts within each sales district now means that shop owners, 
managers and technicians have localized access to a DPS expert who can 
help implement a personalized shop productivity plan for them.

“With these experts now properly trained and ready to assist customers, a 
repairer who might learn about a best practice in a DPS course or in one 
of our many performance groups can adopt that best practice far more 
quickly and efficiently than ever before,�?? Aitken said. “This is key to 
optimizing our customers’ time commitment and financial investment as they 
take advantage of the many solutions that DuPont Performance Services has 
to offer.�??

DPS offers education, consulting, tools, performance groups and 
performance alliance solutions to customers looking to improve 
productivity and profitability. Shops interested in talking to a DuPont 
Performance Services’ expert should call their DuPont Performance Coatings 
sales representative.



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