Manheim Creates Operational Excellence Group to Enhance Customer Experience

FOR IMMEDIATE RELEASE                  CONTACT: Lois Rossi 

October 26, 2009
Manheim Public Relations

 
(678) 645-2028

 

 

MANHEIM CREATES OPERATIONAL EXCELLENCE GROUP TO 

ENHANCE CUSTOMER EXPERIENCE

David Young Named Group Vice President

 

ATLANTA - As part of its efforts to drive increased consistency and
convenience for its customers, Manheim announced today the creation of a
new Operational Excellence group. The organization will be led by David
Young, group vice president. Young will report to Jim McKnight,
Manheim's strategic execution officer.   

 

Young will lead a team charged with continuing to enhance Manheim's
operating processes. Based on input from customers and the growth of
Manheim's online sales, the group will further refine some in-lane and
online vehicle processes. These processes include inbound
transportation, check-in, collecting vehicle condition information, lot
logistics, customer check-out and vehicle pick-up.

 

            "The goal for our team is to ensure that processes at every
location work seamlessly and efficiently for our customers anytime,
anywhere," said Young. "Achieving operational excellence is about
looking at our processes through the eyes of our customers. This helps
us understand how we can improve their experience, while identifying new
and better ways to make doing business with us easier." 

 

            Reporting to Young will be Diane Barton, vice president of
customer experience; Stephen Brown, senior director of the corporate
project management office; Mike Nikolich, director of pricing
management; and Pam Cadigan, vice president of operational processes.
Cadigan will transition from her role as vice president of inspection
operations to this newly created role.  

 

            A 30-year veteran in the wholesale and retail automotive
industries, Young most recently served as group vice president of
service businesses for Manheim. He began his career at Manheim in 2000
and held various senior leadership positions in Operations, Sales and
Reconditioning. 

 

About Manheim

 

            Manheim (www.manheim.com <http://www.manheim.com/> ) is the
world's leading provider of vehicle remarketing services. Through its
wholesale operating locations and array of technology products, Manheim
impacts every stage of a used vehicle's life cycle, helping commercial
sellers and automobile dealers realize the full value of their vehicles.


            

            The company's operating location services include
reconditioning, certification, inspections, dealer financing, transport,
title management and marshaling, among others. Manheim is also the
leader in vehicle remarketing technology, using its online tools to
connect buyers and sellers around the globe to the world's largest, most
comprehensive wholesale marketplace. In 2008, Manheim handled nearly 10
million used vehicles, facilitating transactions representing more than
$50 billion in value. 

 

            Manheim's subsidiary companies provide value-added
remarketing products and services, including paintless dent removal
(Dent Wizard), Auto Body Repair and salvage vehicle remarketing (Total
Resources Auctions). 

 

            Manheim is a subsidiary of Atlanta-based Cox Enterprises,
Inc., one of the nation's leading communications, media and automotive
services companies. 

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Andrew Maraniss

McNeely Pigott & Fox Public Relations
611 Commerce St.
Suite 2800
Nashville, TN 37203

615-259-4000

615-259-4040 (fax)