Renault Progress On Quality Results In Lower Prices On Servicing Contracts and Warranty Extensions

PARIS, FRANCE – June 18, 2009: Renault is reducing vehicle running costs by lowering servicing contract prices. The quality progress achieved by Renault has enabled the company to cut warranty extension prices for New Mégane and New Grand Scénic customers.

Servicing contracts
Thanks to progress made on engines, Renault is bringing a longer servicing interval – every two years or 30,000 km – into wider use. This longer interval reduces the cost of servicing contracts proposed to customers and thus lowers vehicle running costs. The two-year/30,000-km contract has been applied to almost all range models1 since April 1, 2009 and to New Mégane since launch. Prices have decreased by between 4% to 49%. In France, for example, the two-year/30,000-km servicing contract for Mégane III 1.5 dCi (2009 model) is €460, a full 41% lower than the old price. The servicing contract brings customers all the servicing operations offered by Renault, including wear part replacement, warranty extensions, and Renault Assistance 24/7. Renault also takes care of roadworthiness tests and upgrades regarding standards.

Warranty extension contracts
Since Renault’s quality breakthrough with the Modus launch, the company has continuously improved vehicle quality. This is reflected in the €500 million fall in warranty costs over the last two years (2007 and 2008), at the same time that the warranty has been extended to three years for certain range models, including Laguna III, Espace IV, Vel Satis and Koleos. These advances on product quality have enabled Renault to reduce the price of warranty extensions for New Mégane and New Grand Scénic.

The warranty extension contract for Mégane III is 20% lower than for Mégane II. In France, for example, the 36-month/30,000-km warranty extension contract costs €270 for New Mégane, instead of €320, and €270 for Grand Scénic, down from €360. With the “Losange” (“diamond”) warranty extension contract, customers benefit from the replacement or repair of faulty powertrain, electronic and electrical parts (labor included), 24/7 assistance (apart from servicing costs and those resulting from normal wear), and from a replacement vehicle for off-road breakdowns lasting more than three hours. Recognized – and continuously improving – product and service quality Renault is in 2009 on the way to meeting the quality commitment set by Carlos Ghosn in 2006. According to an independent study, Laguna already ranks top-three in its category in France and in Germany, while New Mégane has all it takes to improve further on this performance. Renault’s A and B segment models were rated “Excellent” by the German motoring club ADAC. Renault's improved service quality in sales and after-sales has resulted in an eight-point increase in “completely satisfied” customers, up from 72% at end-2005 to nearly 80% worldwide at end-2008.