Roadworthy Celebrates Two More Qualified Suzuki Master Technicians
BRISTOL, UNITED KINGDOM – March 27, 2009: Roadworthy, the Suzuki franchised dealer in Bristol, is celebrating having four members of aftersales staff that have achieved the Suzuki Master Technician status at its Fishponds Road site, after two more technicians, Jason Salter and Robert Mills, were awarded their qualification this week. This significantly surpasses the target set by Suzuki GB three years ago in which all dealers must have at least one Accredited Technician and one Master Technician by the end of 2009.
In order to gain the Suzuki Master Technician status, all participants must have completed a three tiered programme, first becoming an Accredited Technician which demands a proven ability in subjects including diesel technology and engine management, which then allows a graduation to the Senior Technician grade. Once all modules have been successfully completed, a Master Technician certificate is only awarded on the successful completion of assessments which test Suzuki personnel on customer service and electronics amongst other areas.
The latest graduates at Roadworthy join two technicians, Daniel Nicholls and Paul Adie, who were awarded the same top status in 2008. With Roadworthy a firm believer in training, their Aftersales Director, Chris Hoare has completed Suzuki’s Aftersales Management Development Programmes at Certificate and Diploma level, achieving a Distinction grade for both competencies. Furthermore, other members of the Roadworthy team have also completed Suzuki’s Certificate and Diploma level modules in Customer Service. Commenting on the achievement, Denis Houston, Director of Aftersales for Suzuki GB explains: “We would like to congratulate both Jason and Robert on becoming Suzuki Master Technicians. They have demonstrated a high level of commitment throughout the training programme, and this builds on an already impressive record of success in the Suzuki training programmes at Roadworthy. Suzuki GB continues to invest extensively in the training and development of members of the retail network to enhance the service which we provide to customers.”