Michelin Ranks Highest in All Segments of the J.D. Power and Associates Original Equipment Tire Customer Satisfaction Study

GREENVILLE, S.C., Sept. 11 -- For the 11th time, Michelin is a leader in customer satisfaction by earning the highest ranking in the prestigious J.D. Power and Associates 2008 Original Equipment Tire Customer Satisfaction Study(SM) released today. This year, Michelin's study scores averaged 38 points higher than the industry average in each segment.

  
  Michelin has topped the rankings in all four award segments including:
  -- Luxury/Sport
  -- Pick-up/Full-size Van
  -- Mass Market/Non-Luxury Sport
  -- SUV

"This is like deja vu all over again," said Tom Chubb, vice president of marketing for Michelin Automotive Industry Division. "But Michelin values every one of its J.D. Power and Associates Awards. Being recognized as recipient of these coveted awards time and time again reinforces our commitment to innovation and to being the original equipment partner of choice for many of the world's premier vehicle manufacturers."

The 2008 results bring Michelin's total to an unprecedented 56 awards in the United States, more than four times the number of all other tire makers combined.

"The J.D. Power and Associates Awards carry special significance in the industry because they are determined by consumer feedback," adds Chubb. "At Michelin we continually strive to exceed the expectations of both consumers and OE customers in everything we do and this accomplishment speaks volumes about the quality, performance and value attributed to our tire lines.

J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting and customer satisfaction. They are headquartered in Westlake Village, Calif. Awards are not given in every country each year. The awards schedule is determined by J.D. Power and Associates.