Peugeot Already Signed Up To Offer Customers New High Standards Of Customer Service And Repair

COVENTRY – September 2, 2008: Peugeot dealerships are signed up to use the new Code of Practice New Motor Industry servicing and repairs Code enhances customer service Best practice conditions already in place throughout Peugeot dealer network

Peugeot Motor Company PLC is one of the first companies to sign up its entire UK dealer network to a new industry-wide Code of Practice designed to enhance standards of car servicing and repair. Though the Code of Practice was announced last Friday 29 August, Peugeot has worked in preparation for this timing and has already enrolled its entire dealer network to operate to these new standards, aided by the fact that high standards of customer service were already in place.

The Code of Practice provides customers with flexibility and choice regarding dates and times for service booking and completion, as well as guarantees against work done. The self regulatory Code also covers all Dealers whatever their size, encouraging good practices that provide a more dependable and open style of operation.

Andy Bye, Peugeot’s Director of Quality & Customer Relations said; “We welcome the introduction of this initiative, and are delighted too that all Peugeot dealers in our UK network are already signed up to provide our customers with a Code of Practice that will further enhance customer satisfaction. All customers will benefit from this initiative because they have access to dependable, honest and fair services, transparent pricing, completion of work as agreed, invoices that match quoted prices, served by competent and conscientious staff.”