GM Puts Its Full Weight Behind New Code Of Practice

LUTON – August 29, 2008: General Motors UK is putting its full weight behind a new industry-wide Code of Practice designed to enhance standards of car servicing and repair.

The vehicle manufacturer is funding retailer subscriptions with the intention of signing up its entire UK network to a new Motor Industry Code of Practice for Service and Repair to be launched tomorrow (29.08.2008).

All GM brands selling in the UK are covered by this initiative, including Vauxhall, Chevrolet, Saab, Cadillac, Corvette and Hummer.

Consumers using garages subscribing to the Code will have access to honest and fair services, open and transparent pricing, work completed as agreed, invoices that match quoted prices and competent and conscientious staff.

Many GM retailers in the UK are already providing standards of service and repair at a level above those required under the Code of Practice. These include providing customers with flexibility and choice regarding dates and times for service booking and completion, and full service and repair work guarantees against failure.

The self regulatory Code will enable individual garages to demonstrate their intention to operate as responsible businesses and have in place a speedy dispute resolution service that motorists can readily access in the event of a disagreement.

Bill Parfitt, GMUK’s Chairman and Managing Director, was quick to praise the new initiative: “Although our retail networks are largely performing to, and above the standards set down in the Code of Practice, customer satisfaction is the cornerstone of GMUK’s business, so we’re committed to ensuring that our retailers are doing all they can to provide the best service in the market.”