The Cobalt Group Wins Achievement in Customer Satisfaction (ACE) Award for Third Year in a Row
Cobalt wins the 2007 ACE Awards for Achievement in Customer Excellence
SEATTLE, Dec. 17 -- The Cobalt Group, Inc., the leading provider of marketing services to the retail automotive industry, today announced that it was the recipient of the 2007 ACE Awards for Achievement in Customer Excellence. This is the third year in a row that Cobalt has won this distinct award for Customer Support Satisfaction.
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Cobalt's commitment to best-in-class customer service has lead to year after year customer satisfaction levels over 95%. This year's ACE Award was achieved through satisfaction surveys received from over 4,000 Cobalt clients.
"Nothing is more important than our customers," said John Holt, President and CEO of Cobalt. "We are honored to have this commitment recognized. As Cobalt continues to grow, we also continue to expand our customer support teams and offerings to provide our clients with the highest level of customer support."
The CustomerSat ACE Awards certify, acknowledge, and celebrate outstanding achievement in customer satisfaction and demonstrates Cobalt's ongoing commitment to providing our customers with the best customer service in the industry. Receiving a CustomerSat ACE Award demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes.
"Customer satisfaction is much more than a key performance metric. It is the most enduring and consistent predictor of customer loyalty, long-term growth, and corporate value. Moreover, it is the measure that customers themselves care about most," said John Chisholm, CustomerSat Chairman and CEO. "The CustomerSat ACE Award recognizes Cobalt for being committed to and achieving the highest levels of customer satisfaction."
About The Cobalt Group
The Cobalt Group is North America's leading provider of automotive marketing services. For over twelve years, Cobalt's exclusive mission has been to help automobile dealers and manufacturers increase their retailing effectiveness and profits. Cobalt provides marketing services to more than half the automotive dealerships in the United States, Canada and Mexico and is endorsed by more than two-thirds of the world's major automotive manufacturers. Cobalt is endorsed by the American International Automobile Dealers Association (AIADA).
About CustomerSat
CustomerSat is the leading provider of enterprise solutions for measuring, analyzing, and managing enterprise-wide action responding to real-time customer feedback. With advanced technologies and proven market research techniques, CustomerSat delivers feedback solutions for service and support, sales and marketing, HR, partner management, e-commerce, and investor relations. CustomerSat is headquartered in Mountain View, California, with offices in the UK.
Contact Information Melissa McCann Director of Marketing The Cobalt Group Email: mmccann@cobaltgroup.com Phone: 206.219.8504 Amy Hatch Marketing Manager The Cobalt Group Email: ahatch@cobaltgroup.com Phone: 206.219.8132Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20071213/COBALTLOGO
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