Cross Country Automotive Services Honored with Best Contact Center and Best Customer Service in the World by Contact Center World

MEDFORD, Mass., Nov. 26, 2007 -- Cross Country Automotive Services (Cross Country), a leading provider of integrated vehicle and driver programs, today announced that it has been named a Gold Winner for the "Best Contact Center" and "Best Customer Service in the World" for 2007 by delegates at the Contact Center World Awards Conference in Las Vegas. Cross Country was honored with two of the industry's highest honors as a result of the company's constant pursuit of new and innovative ways to use process excellence and technology to increase customer and client satisfaction. This is the second time Cross Country has been recognized with a Best in the World Award. Cross Country had previously won in the category of "Best Customer Service in the World" in 2006.

The Contact Center World awards are given to companies that demonstrate outstanding customer service worldwide. The Contact Center World awards are unique in the industry as they recognize the "Best of the Best" as awarded on the judgment of contact center peer practitioners and conference delegates, rather than industry vendors. The competitors for these awards are the regional winners from each of the Americas, Europe, Middle East, and Africa and Asia Pacific, and compete against one another for best in the world.

Commenting on the awards and conference, Raj Wadhwani, President of ContactCenterWorld.com added, "This has been a fantastic event -- the delegates left with so many ideas and so much value. The award winners themselves are fantastic ambassadors for the industry as they all shared best practice ideas and we are all proud of their achievements."

"It is an honor to be recognized by the industry as having the best call center and the best customer service in the world," said Charles Cavolina, vice president of Contact Center Operations at Cross Country Automotive Services. "We are proud to accept these prestigious awards -- to be chosen by a group of our peers is a testament to our contact centers excellence."

Since the company's founding in 1972, Cross Country has been recognized for its ability to deliver solutions that create broad value for organizations by increasing customer satisfaction and brand loyalty. Cross Country serves the automotive, insurance, financial services and retail markets with a client list that includes GM, Nissan/Infiniti, Volvo, Liberty Mutual and GMAC Mortgage.

About Contact Center World and the Contact Center World Awards

Contact Center World is the largest global support organization and reource for contact center professionals with 85,000+ members worldwide. The Contact Center World Awards are the most prestigious industry awards. They have been described as the Olympics of the contact center industry as corporations and individuals from around the world enter to compete at 3 regional heats and the Gold medal winners go on to compete at the world finals in Las Vegas every year. Now into its third year, the awards recognize the people, strategies and contact centers that are best in class around the world. For details go to http://www.contactcenterworld.com/worldawards.

About Cross Country Automotive Services

Headquartered in Medford, Massachusetts, Cross Country Automotive Services (http://www.crosscountry-auto.com/) is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 75 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately-held providers of customer service programs in North America.