Liberty Mutual to Grow Massachusetts Sales Force Nearly 50% by April 2008
State's 4th-largest insurer to hold recruitment event at Gillette Stadium on November 16
BOSTON, Nov. 8 -- The move to managed competition in the Massachusetts auto insurance market already is bringing many positive changes to consumers from Brighton to Brockton, and Saugus to Springfield. And to make benefits like its recently announced Liberty Advantage(R) endorsement readily accessible to Commonwealth drivers, Liberty Mutual, the state's fourth-largest auto insurer, today announced plans to add 30 sales representatives in Massachusetts -- a 50 percent increase -- by the time new insurance regulations and competitive pricing begin on April 1, 2008.
Liberty Mutual will hold a recruitment event at Gillette Stadium on November 16, 2007, from 8:00 a.m. to 6:00 p.m. to help it attract applicants for the 30 new sales representative positions.
"In less than 60 days, consumers across the state will be able to enjoy many of the same advantages of being a Liberty Mutual customer as their fellow drivers in 49 other states," said James MacPhee, Liberty Mutual senior vice president and general manager, New England Region. "With an expanded sales force we will be able to introduce these additional Liberty Mutual benefits to more Massachusetts consumers."
Sixty-one Liberty Mutual sales representatives currently offer auto, home and life insurance products from 13 Massachusetts offices. All offices will see sales force expansion, including growth in Liberty Mutual's downtown Boston office.
Liberty Mutual last week announced it is giving 200,000 customers the first look at consumer benefits that managed competition will bring to the Commonwealth. Starting on January 1, 2008, Liberty Mutual will renew Massachusetts policies that carry collision coverage - and will write new ones - with its Liberty Advantage(R) endorsement at no additional cost, giving drivers such previously unavailable benefits as improved car replacement coverage, better rental car coverage, enhanced towing and labor coverage and fully covered replacement of damaged mechanical parts (such as tires, mufflers and batteries), rather than at their depreciated value.
Liberty Mutual also is the only Massachusetts carrier that offers consumers the option to purchase insurance through a local sales representative, a licensed sales counselor at a national call center, or over the Internet. "Most carriers in Massachusetts sell their products one way, but consumers can shop or do business with Liberty Mutual the way they are most comfortable -- in person, over the phone, or online," added MacPhee.
The company provides superior customer service through its 13 local offices across the state, as well as 24/7 through four national customer service call centers that recently earned recognition for providing "An Outstanding Customer Service Experience" under the J.D. Power and Associates Certified Call Center Program(SM).
About Liberty Mutual
"Helping people live safer, more secure lives" since 1912, Boston-based Liberty Mutual Group (www.libertymutual.com) is a diversified global insurer and sixth-largest property and casualty insurer in the U.S. based on 2006 direct written premium. Liberty Mutual ranks 95th on the Fortune 500 list of largest U.S. corporations, based on 2006 revenue.
The eighth-largest auto and home insurer in the U.S., Liberty Mutual sells full lines of coverage for automobile, homeowners, valuable possessions, personal liability, and individual life insurance. The company is an industry leader in group sponsored voluntary auto and homeowners insurance programs, offering personal lines insurance through payroll deduction and direct billing to employees and members of more than 10,000 companies, credit unions, professional associations and alumni groups.