Mitsubishi Caterpillar Forklift Asia Selects iWarranty to Manage Complete Warranty Lifecycle - First Implementation for 4CS in Asia Pacific

EAST MOLINE, Ill., Oct. 1, 2007 -- 4CS, Inc., a leading provider of intelligent warranty software applications, today proudly announces that Mitsubishi Caterpillar Forklift Asia, based in Singapore, ("MCFS") a leading manufacturer of material handling machinery has selected the 4CS iWarranty solution to manage its warranty lifecycle processes. MCFS will be implementing the eClaims and Reporting modules to be hosted in America and rolled out to dealers across Asia, Oceana, Australasia and Southern Africa.

Mike MacPhail, General Manager Parts & Service comments; "We want a simpler, more user friendly process for our dealers. iWarranty will greatly improve data accuracy through sophisticated validations, and as a result we expect to reduce claims processing time significantly, thus freeing up staff for more customer focused activities."

MCFS will be able to leverage the knowledge gained from its sister subsidiary in America (MCFA) which has been running iWarranty for over a year with great results. Mike continues; "by integrating iWarranty globally we gain synergies, and are able to improve our professionalism even further. It's part of our overall business intelligence plan that focuses on 'ease of doing business' and customer satisfaction initiatives."

Following the experience of his American counterparts, Mike is able to predict; "We expect the iWarranty solution will enable us to reduce the overall cost of warranty outright and as a percentage of sales, firstly by reducing errors and omissions and secondly through improvements to product quality. iWarranty provides better visibility of product issues enabling us to identify problems and correct them more quickly."

"We are impressed with the team from 4CS, they have practical warranty experience and are thus able to relate to our service and warranty staff very easily. As a result, communication is clear -- and that's important on a project like this". Mike continues "We are also attracted to the strong willingness of 4CS to enhance the standard product to suit our needs -- but I'll be keeping a close watch to ensure we stick to our budget".

Ralf Moller, Vice President Europe & APAC says, "This is a very important project for us, as it will be our first implementation in the Asia Pacific region. Although we will leverage the knowledge and experience of our US based consultants, most of the staff on this project will be based in Asia. We are delighted that MCFS chose 4CS for this important initiative and look forward to a successful implementation and a strengthening relationship with Mitsubishi Caterpillar Forklift globally."

Mitsubishi Caterpillar Forklift Asia Pte Ltd ("MCFS"), headquartered in Singapore distributes Mitsubishi forklift trucks and Cat(R) lift trucks through independent dealers covering Asia, Oceana, Australasia and Southern Africa. MCFS and its partners in the USA and Europe form a joint venture created from the long-term partnership between Mitsubishi Heavy Industries Ltd. and Caterpillar Industrial Inc.

4CS is a leading provider of warranty software solutions. 4CS iWarranty software helps reduce the warranty cost of the products significantly by improving the quality and reliability of the products, sharing the cost and information with suppliers and business partners along with automating the warranty management processes.

The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network. It optimizes the entire warranty cycle through the integration of the following applications: Claim Submittal, Claim Processing, Claim Review & Payment, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics, and Warranty Center.

For more information, visit http://www.4cs.com/ or call 800.709.8773