Understanding and Strengthening your own Emotional Intelligence Skills

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You are receiving this email from
Real Business Solutions
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Just One more of our Professional Skills Development ?Programs?
Call to Register
1-866-386-5868
Ask about arranging a
?Private Session?
for your management teams

The Practical Application of
?Emotional Intelligence?
For Managers &
Supervisors
(Understanding and Strengthening your own Emotional Intelligence Skills)

Professional "Skills Strengthening"
in
Sydney, New Glasgow, Amherst
,
Truro, Halifax, Dartmouth
You may want to offer this exceptional training opportunity
(Understanding and Using Emotional Intelligence)
to all of your Managers, Supervisors and Valued Employees. Their skill in applying their
"Emotional Intelligence"
will affect their relationships with
"your"
clients, customers, suppliers, executives, managers and co-workers.
Stephen Covey says:
"Seek to understand first and then to be understood."
Your Managers, Supervisors & Valued Employees may want to: "Seek to understand other people and each other first and then learn how to create an environment of
?Trust, Respect & Recognition?
so that they can work together better."
"Employees join companies but leave their managers"
says Markus Buckingham. This means that managers need to look at how they treat their employees and co- workers by asking themselves:
"What can I do differently that would get better results?"
"Emotional Intelligence"
is not just a buzz-word, it is an absolutely essential management tool. This training will help your staff to strengthen the
"people skills"
that your organization depends upon.
The Day?s Agenda
Choice Theory Psychology
(9:00AM to 12:00PM)

An Explanation of Human Behaviour

Genetic Motivation

The Perceptual System

The
Basic Needs that Drive Employee Behaviours

The Connections between: Feeling, Thinking, Acting
Choice Theory
is the explanation of how and why we do the things we do. It is the background to what drives all of us to choose the behaviours that seemingly get us what we want. Most people are not aware of the huge impact that our genes have on the actions we take.
Choice Theory Psychology
will give you the understanding of
"Emotional Intelligence."
Lead Management Communication Skills
(1:00PM to 4:30PM)

(Applying your understanding of Choice Theory)

Using Relationship Based Management

Components of a Good Relationship

Understanding Power and Control

Practical Conflict Resolution

Creating the Right Conditions

Asking the Right Questions

Reading People

Applying Your Learning
This is the practical application of your understanding of
Choice Theory
.. This is how you build quality working relationships. You will be involved in role plays using live business scenarios.
This is where you get to
"experience first hand"
your ability to use your
"Emotional Intelligence".
Here is where you really begin to
"Learn and Grow".
Here are some of
the hidden benefits:
An
"Emotionally Intelligent"
Manager or Supervisor
is observant and is sensitive to the wants and need of his/her direct reports and:
Creates more Trust, Respect & Recognition in the workplace Motivates his/her Employees
Increases Productivity
Reduces Absenteeism
Reduces Conflict
Encourages better Teamwork
This does not mean
"giving in"
to the employee or giving them everything they want. It means knowing how to create a better working environment with
clients, customers, suppliers, executives, managers and co-workers.
"Emotional Intelligence"
is a strength that is
indispensable
in any manager's tool kit.
To register, please call:

1?866?386-5868

Real
Business
Solutions
Specialist: ?Workplace Relationship Skills?
in today?s workplace

Tel: 506-386-5868
Fax: 506-386-0013
Toll
Free
: 1-866-386-5868
www.realbusinesssolutions.ca

Nova Scotia
Training Dates
Oct 15, 2007
Sydney
, NS

Cambridge Suites
Oct 16, 2007
New Glasgow
, NS
Heather Hotel
Oct 22, 2007
Amherst
, NS
Wandlyn
Oct 23, 2007
Truro
, NS
Glengarry
Oct 29, 2007
Halifax
, NS
World Trade &
Convention Centre
Oct 30, 2007
Dartmouth
, NS
Holiday Inn
Your investment
:
(9:00 am to 4:00 pm)
$295 plus hst for the day
Lunch, Text Book, Handouts included
(Visa, MC accepted)

Your presenters:













Douglas L. Jones
MA, RTC, CPC
20 years as Senior Manager
Certified Professional Coach
Senior Faculty & Approved:
Choice Theory Psychology Instructor

Maureen Craig McIntosh
MEd, RTC,
CPC
Canadian Certified Counsellor
Certified Professional Coach
Senior Faculty & Approved:
Choice Theory Psychology Instructor