SupportSoft Helps Drive ADP Dealer Services Customer Support
- SupportSoft Vital to Service and Support of Next-Generation Applications -
REDWOOD CITY, Calif., July 31 -- SupportSoft, Inc. , a leader in technology problem resolution, today announced that Dealer Services Group of Automatic Data Processing, Inc. , the leading provider of integrated computing solutions for automotive and truck dealers, is benefiting from SupportSoft software to provide ADP's network of nearly 25,000 dealers worldwide with superior customer service and technical support.
ADP Dealer Services provides a range of comprehensive turnkey solutions to dealerships that enable them to more effectively manage their overall sales and business operations. Current customers range from single point dealerships with three users to multi-location dealer groups with thousands of users.
To meet the wide variety of needs within dealerships around the globe, over the years, ADP has provided hybrid solutions which have incorporated traditional "green screen" applications with PC-based applications. Today, dealership operations have become much more complex, much more competitive and more distributed. To meet the new requirements of their customers and the market, ADP has introduced a next generation solution set which incorporates PC and network-based application technology.
"At ADP Dealer Services, we understand that we need to continually provide more value to our customers in the software and services we provide. At the same time, in an environment that is becoming more and more technologically complex, we must continually find ways to become more efficient in providing superior services," said Jim Foote, Vice President of Technical Services at ADP. "SupportSoft is an essential partner in helping us to achieve these goals. We can solve problems more quickly, decrease the number of repeat problems, and ultimately, create more satisfied customers."
ADP uses SupportSoft's technical problem resolution software to detect, diagnose and correct technical issues automatically as they occur, sometimes before the user is even aware of it. For problems that require assistance from a technical specialist, ADP utilizes SupportSoft's Intelligent Assistance Suite software to gather accurate diagnostic information so that specialists can more quickly and efficiently find the root cause of the problem and get the user back to what they do best -- selling or servicing vehicles.
"Over the years that we've been working with ADP Dealer Services, they have continually demonstrated that they thoroughly understand the importance of building quality service and support into the solutions they provide to their customers," said Chris Grejtak, Senior Vice President, Customer Engagement Programs at SupportSoft. "We are pleased that they have incorporated such a wide-range of our products into their service offerings and that their customers are realizing the business value of what automated problem resolution can be."
About ADP Dealer Services
ADP Dealer Services provides integrated computing solutions to nearly 25,000 auto, truck, motorcycle, marine and recreational vehicle dealers throughout the United States, Canada, Asia, China, Europe and the Middle East. ADP Dealer Services is a business unit of Automatic Data Processing, Inc . ADP, with nearly $9 billion in revenues and more than 570,000 clients worldwide, is one of the largest providers of a broad range of premier, mission-critical, cost-effective transaction processing and information-based business solutions
About SupportSoft
SupportSoft is a leading provider of technology problem resolution software and services. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for companies reaching 50 million users worldwide. The Company has expanded its offerings and now provides Instant Technology Relief to frustrating technology problems directly to consumers at http://www.support.com/. For more information about the Company and its corporate offerings, visit http://www.supportsoft.com/; for Instant Technology Relief(SM) to consumer technology problems, visit http://www.support.com/ or dial 1-800-PC-SUPPORT.