GEICO Honors Corporate Quality Award Winners for Their Outstanding Innovations
WASHINGTON--This week GEICO honored the winners of the company’s 14th annual Corporate Quality Awards for achieving outstanding results and success with their innovations in the work place.
“Our three objectives when we start process reviews,” said Executive Vice President Bill Roberts, who presented the awards, “are to meet customers’ expectations, to improve the quality of our processes, and to improve the efficiency of our processes. Customers’ expectations are changing…they look to us to meet those expectations.”
“These associates are leading change at GEICO and we celebrate their achievements:”
- Dale Sheads of Fairfax, Va., a project lead for the information services department, and Barry Martin, a project manager in Warner Robins, Ga. As part of a team effort, they managed the automation of systems to simplify billing, financial record-keeping and associate-policyholder communication.
- Steven Luckert of Long Beach, N.Y., a Woodbury, N.Y., sales analyst, accepted the award on behalf of his team for their support of policyholder retention efforts.
- Tracy Boone of Virginia Beach, Va., a service manager at GEICO’s Virginia Beach, Va., office, accepted the award on behalf of her team which helped collect customer information to improve service opportunities.
- Auto damage supervisor Tim Hession of Fort Washington, Md., and claims manager Ken Lalia of Stony Brook, N.Y., accepted on behalf of their team which helped develop a training module for auto damage adjusters companywide.
- Chris Wells, auto damage manager, and Neyah Peterson, a Web developer, both of San Diego, accepted GEICO's award on behalf of their team that developed a Web-based application that assigned claim examiners to vehicle inspections without involving a dispatcher.
- Karina Sloan, a systems analyst of Lakeland, Fla., and Clara Ferro, senior systems analyst of Bethesda, Md., accepted their award on behalf the team that developed the MiGEICO.com Web site, which allows Spanish-speaking customers to request auto rate quotes in Spanish.
- Pam Bates, of Derwood, Md., and Eran Rosenberg, of Fredericksburg, Va., both lead programmer analysts, accepted on behalf of their team which developed a new sales application, reducing the time it takes a customer to get a quote on GEICO's Web site, www.geico.com.
- Heather Moore of Fredericksburg, Va., a lead programmer analyst at the company’s headquarters in Washington, D.C., accepted on behalf of the team that developed a conversion strategy to transfer policies from an older billing system to a new one.