Crouse Promoted to Vice President, ABRA-Tennessee

MINNEAPOLIS--ABRA Auto Body & Glass, a national damaged vehicle repair company, announced the appointment of Don Crouse as Vice President of ABRA-Tennessee. In this position, Crouse will be responsible for leading repair centers in the continuous improvement of customer satisfaction, performance excellence, revenue growth, estimate and repair quality, and cycle-time enhancement.

Crouse joined ABRA in 1994, and served as General Manager of both ABRA-Covington Pike and ABRA-Elmore Road. In May 2004 he was promoted to Operations Manager of the Tennessee market. Crouse, who has been in the damaged vehicle repair industry since 1988, stated, “Before joining ABRA, I had been aware of their organization for years, and was thrilled when the opportunity to join their team became available. ABRA’s business philosophy very closely parallels mine. They believe in delivering great value to insurance partners, and best-in-class service to their insureds. They are also dedicated to offering their team members industry-leading education, which translates into ABRA recruiting and retaining the best people. ABRA is highly regarded not only in the Tennessee market, but nationally. I am thrilled to be a part of the company that’s leading the industry!”

ABRA-Tennessee consists of six repair centers in the Memphis metro and one in Horn Lake, MS. According to Scott Krohn, Senior Vice President of Operations, “The experience Don brings to Team-Tennessee assists all of our current and future repair centers to continually improve their processes and procedures. Don also takes a very active role in insurance relations, program compliance, and cycle-time improvement. With his years of experience, he knows what to look for in individuals and what they need for development and career pathing.”

Crouse, his wife Monna, and three children live in Arlington, Tennessee.

ABRA Auto Body & Glass is a national damaged vehicle repair company specializing in collision repair, paintless dent removal, and auto glass repair and replacement. Started with one repair center in 1984, they have grown to ninety-two facilities in twelve states. Their plans for accelerated national growth over the next several years include acquiring existing facilities and building new locations.