lanelogic Enhances Dealer Services with Online Arbitration System

DALLAS--lanelogic, Inc., the Wall Street inspired automotive network that electronically trades used vehicles between automotive dealers nationwide, introduced a new virtual arbitration/communication system January 12, 2007. The new tool allows dealers to arbitrate, dispute, and communicate with lanelogic online and all but eliminates the need for a dealership to call lanelogic.

An arbitration button now automatically appears on the dealers’ portal screen next to every lanelogic in-transit vehicle and remains active for 48 hours after it’s delivered to their lot. With the click of a button, dealers can notify lanelogic of a dispute and easily file a claim online. It is estimated that most cases will now be resolved in one business day or less.

“We initially underestimated the call volume associated with our model and struggled to be as responsive as we should have been,” stated Jim O’Brien, President of lanelogic. “On any given day, we move over 500 vehicles between dealerships. The new online arbitration process makes resolutions much more efficient and reduces the need to call our office.”

Recently, lanelogic reorganized its Dealer Operations Department into five dedicated teams to better serve its dealers. Each team is comprised of six hand-selected lanelogic personnel consisting of a team lead, arbitrator, customer service representative, logistics coordinator, inventory consultant, and field operations manager. When calling lanelogic’s office, dealers now speak directly with someone on their dedicated team.

ABOUT LANELOGIC

lanelogic electronically trades used vehicles from dealerships where they’re not needed to dealerships where they are. It is led by CEO Bruce Thompson, former CEO and founder of used car inventory management system pioneer American Auto Exchange, Inc. The company operates through strategic alliances with American Auto Exchange, Inc., Auction Broadcasting Company (ABC Auctions), SGS Automotive Inspections, Dealer Services Corporation, Cross Country Transportation and The Great American Insurance Group, AM Best Rated “A” Excellent, as of January 4, 2007.

For more information, please visit: http://www.lanelogic.com/.

Learn more about lanelogic by watching a video presentation: http://www.lanelogic.com/demo.