Frost & Sullivan Lauds TI Automotive's Ability to Offer Superior Customer Value in the Fuel Pumps Aftermarket
PALO ALTO, Calif., Dec. 19, 2006 -- Frost & Sullivan selected TI Automotive as the recipient of the 2006 Frost & Sullivan Award for Customer Value Enhancement in the North American fuel pumps aftermarket. This is in recognition of its market leadership in providing a unique product line and solutions that offer high customer value in terms of superior performance-to- price ratio, coupled with high reliability and easy installation.
In the mature, but technology-driven electric fuel pumps aftermarket, market participants strive to provide high-quality and durable products, coupled with value-added customer service to gain greater market share. TI Automotive's superior products with expanded installed base, enhanced customers' product portfolio, strong technical competence, and competitive pricing enable it to remain a top rung market participant.
"TI Automotive's customer-focused product development process has enabled the company to introduce new electric fuel pumps faster than the competition," says Frost & Sullivan GIC Industry Manager Avijit Ghosh. "The company has been successful in reducing the time to market of its in-tank and in-line fuel pumps, which include gerotor and turbine designs, and fuel delivery modules."
TI Automotive adopts a 'one-stop shop' approach that delivers all products in its electric fuel pump line at a single location. This helps it to meet customer requirements in a time-efficient manner, thereby establishing its leadership in providing high customer value. The company's strong focus on technology has enabled it to deliver superior products with comprehensive application coverage, thereby expanding its installed base.
The company has outstripped competition by manufacturing advanced electric fuel pumps and fuel delivery modules that are designed to complement new engine technologies. These high-quality and high-reliability products also reduce the up-front costs for customers. In addition, ease of installation and lower lifecycle costs has provided greater value to the end users.
TI Automotive has devised innovative strategies to improve manufacturing ability without compromising on its superior customer service. Its global presence enables it to source components at a lower cost, allowing it to price its products competitively. The company provides electric fuel pumps and fuel delivery modules with the longest product life and the best OE fit and function in the aftermarket, which is substantiated by the increasing brand share of its customers.
TI Automotive's ability to design customized electric fuel pumps for new vehicle models based on each company's needs also adds customer value. Its continual delivery of high-quality fuel pumps for these automakers helps the company attract new OE platforms to enhance future growth. It also fulfills the installer's need to replace the fuel pump when these new vehicle models enter the aftermarket.
"TI Automotive's customer-value-focused strategies, full-line coverage of electric fuel pumps, support from distribution channel partners and major aftermarket suppliers, and fulfillment of installers needs help the company maintain its position as the leader in customer value for fuel pumps," notes Ghosh.
Each year Frost & Sullivan presents this award to a company that has demonstrated the ability to expand the customer base, while maintaining its existing install base, with more innovative value creation and enhancement strategies than competing vendors. This award recognizes the company's successful sales entry, customer acquisition and service strategies, and the degree to which those strategies have met customers' stated needs and requirements. Such innovation is expected to significantly improve customer interaction and contribute to customer satisfaction.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About TI Automotive
TI Automotive is the world's leading supplier of fluid storage, transfer and delivery systems including brake, fuel and air conditioning applications. Based in Warren, Mich., the company employs over 20,000 people at more than 130 facilities in 28 countries on six continents.
Further information about TI Automotive is available on the company's website at http://www.tiautomotive.com/ .
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.frost.com/ .