Cross Country Automotive Services Named the Global Leader in Customer Service by Contact Center World

Attributes Best in World Status to Contact Center's Commitment to Technology, Innovation, Performance Measurement and Groundbreaking Cultural Initiatives

MEDFORD, Mass., Dec. 4 -- Cross Country Automotive Services (Cross Country), a leading provider of integrated vehicle and driver programs, today announced that it has been awarded "Best Customer Service in the World" by 120 delegates at the Contact Center World Awards Conference in Las Vegas, Nevada. Cross Country was honored with the industry's highest honor as a result of the company's constant pursuit of new and innovative ways to use process excellence and technology to increase customer and client satisfaction. Cross Country had previously won in the category of "Best Customer Service in North America" in February of 2006.

The Contact Center World awards are given to companies that demonstrate outstanding customer service worldwide. Unlike other award programs, the Contact Center World awards recognize the "Best of the Best" around the world and contact center practitioners, not industry vendors, judge company performance. The winner from each global region, Americas, Europe, Middle East, and Africa and Asia Pacific, participated in the Las Vegas conference to compete against one another for best in the world.

"Today we can proudly say that Cross Country is recognized as having the best customer service delivery processes in the world," said Charles Cavolina, vice president of Contact Center Operations at Cross Country Automotive Services. "We are truly honored to accept this prestigious award -- to be chosen by a group of our peers is a testament to our contact centers excellence."

Cross Country, a recognized leader in the call center industry for more than 35 years, provides emergency roadside assistance services to customers of leading automakers, property & casualty insurers, and other leading organizations. Aware that any call taken by one of their associates could be a life or death situation, Cross Country has fostered an environment where contact center associates are referred to as "Heroes" for the role they play in "saving" Cross Country customers. This culture has resulted in associates who live and breathe customer service and treat callers as if it were their parent, spouse, or child stuck on the side of the road.

About Cross Country Automotive Services

Headquartered in Medford, Massachusetts, Cross Country Automotive Services (www.CrossCountry-Auto.com) is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 50 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately held providers of customer service programs in the United States.

About Contact Center World

Contact Center World is the largest global support organization and resource for contact center professionals with 85,000+ members worldwide. For more details visit www.ContactCenterWorld.com.