New Study Finds Consumer Generated Content Plays a Large Role in Online Auto Shopping

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SUNNYVALE, Calif.--According to a recent Yahoo! Autos study, 85 percent of online shoppers consider consumer generated content, particularly ratings and reviews, to be a key element in their research process when shopping for a new vehicle.

Yahoo! Autos, one of the most comprehensive sources of automotive information on the Internet, commissioned J.D. Power and Associates to determine how and to what extent auto shoppers use consumer-generated information, opinions, images and video in their vehicle purchases. The findings demonstrated that online shoppers are tapping into the insights of other online users to help them make a more informed decision when buying a new vehicle.

While consumer ratings and reviews were found to be the most helpful, users also found other types of content helpful. They turn to auto enthusiast sites, online forums/message boards, question and answer sites, and blogs to find additional information such as pricing, features and specifications and product reliability/dependability information.

“Data from this study demonstrates a largely untapped opportunity for auto manufacturers to engage with their customer via social media tools during the shopping process, allowing for open dialogue about their products,” said Jennifer Dulski, general manager, Yahoo! Autos. “Yahoo! is the most comprehensive destination for auto shoppers seeking valuable and insightful user generated content such as ratings and reviews, Flickr photos, user generated video and more.”

The study confirmed that consumers would welcome auto manufacturer participation in online discussions about their products as long as they were clearly identified. Users also felt that ongoing manufacturer interaction in consumer forums could allow for early detection and response to potential product issues and customer issues.

The full details of the study will be presented at the J.D. Power and Associates Automotive Internet Roundtable taking place at the Red Rock Resort Casino and Spa in Las Vegas November 1-3. The findings will be discussed during a panel entitled Consumer Generated Media and will be presented by Dulski on Nov 2. Details about the conference can be found at http://www.jdpower.com/corporate/about/roundtable/index.asp

About Yahoo! Autos

Yahoo! Autos (http://autos.yahoo.com) is one of the most comprehensive sources of automotive information on the Internet, delivering resources for researching, buying, maintaining and communicating with others about vehicle decisions and purchases. Yahoo! Autos is also the home to Yahoo! Autos Custom (http://autos.yahoo.com/custom), which brings together the entire automotive specialty equipment industry and consumers, delivering powerful online community tools that enable enthusiasts to gather inspiration, share ideas and find parts and service online.