J.D. Power and Associates Reports: Problems With Heavy-Duty Truck Engines Increase as More Manufacturers Employ New Emission Standards

The Caterpillar C-12 Ranks Highest in Customer Satisfaction With Vocational Heavy-Duty Diesel Engines

WESTLAKE VILLAGE, Calif., Oct. 5 -- As manufacturers of heavy-duty truck engines strive to meet government-regulated emission standards by implementing new emission technologies, customers are increasingly experiencing problems with their engines, according to the J.D. Power and Associates 2006 Heavy-Duty Truck Engine/Transmission Study(SM) released today.

The study, now in its 10th year, measures customer satisfaction with the engines in two-year-old heavy-duty trucks (Class 8) by examining four vital engine factors. They are (in order of importance): engine quality (30%); engine performance (26%); engine cost of ownership (22%); and engine warranty (22%). The study examines engines supplied in 2004 model-year trucks, the second model year impacted by the Consent Decree that raised diesel engine emission standards.

To meet emission regulations, manufacturers are continuously redesigning engines and employing new technologies, such as redirecting exhaust gas back into the engine to burn off more pollutants. Consequently, the average number of reported engine problems has increased to 74 PP100 (engine problems per 100 vehicles) -- up from 46 PP100 in 2005.

"In the 2005 study, there was a greater mix of manufacturers using old- and new-technology engines, so we're just now starting to see the overall impact of the emission regulations," said Brian Etchells, senior research manager in the commercial vehicle group at J.D. Power and Associates. "Whenever a new technology is employed, it takes a while to work the bugs out. As time goes on and engines are better equipped and designed to follow the emission standards, the number of problems should gradually decline."

For the sixth year, a Caterpillar engine ranks highest in the vocational segment. Vocational trucks are defined as those with body types used in rugged job applications, such as dump trucks, concrete mixers, and garbage/refuse recycling trucks. The Caterpillar C-12 ranks highest among vocational heavy-duty truck engine models, performing particularly well in three of the four factors that determine overall satisfaction: engine quality, performance and cost of ownership. The Caterpillar C-15 follows the C-12 in the rankings.

"Caterpillar in particular has done an excellent job in meeting the challenge of the new emission standards by creating their own innovative emission technology," said Etchells. "Caterpillar's success is clearly evident in how satisfied customers are with their engines."

The study also finds that among the four drivers of engine satisfaction, customers are least satisfied with the cost of ownership, particularly in the areas of routine engine maintenance costs and fuel efficiency. Reported fuel consumption for heavy-duty engines has declined to 5.72 mpg in 2006 -- down from 5.91 mpg in 2005 and 6.04 mpg in 2004.

  Vocational Segment Engine Index Ranking
  (Based on 1,000-point scale)

  Caterpillar C-12               791
  Caterpillar C-15               766
  Vocational Segment Average     730
  Mack Al                        688

Included in the study but not ranked due to small sample size in alphabetical order are: Cummins ISM, Cummins ISX, Mack AC, Mack AMI, Mercedes Benz MBE4000 and Volvo VE-D12.

The 2006 Heavy-Duty Truck Engine/Transmission Study is based on the responses of 2,529 primary maintainers of two-year-old heavy-duty trucks (Class 8).

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 290 offices in 38 countries. Sales in 2005 were $6.0 billion. Additional information is available at http://www.mcgraw-hill.com/.