Kawasaki Construction Machinery Comments on 4CS iParts

EAST MOLINE, Ill., Oct. 3, 2006 -- 4CS, Inc., a leading provider of intelligent service part software applications, today announced that its iParts software is be used by Kawasaki Construction Machinery Corp. of America to help manage service part processes, continuing to improve customer satisfaction along with service part sales and profitability.

Kawasaki Construction Machinery Corp. of America, a wholly owned subsidiary of Kawasaki Heavy Industries, LTD (Kawasaki), is a leading supplier of a full range of high-quality wheel loaders. In fact, Kawasaki is the oldest ongoing manufacturer of articulated rubber-tired wheel loaders in the world. With over 40 years of proven performance, Kawasaki wheel loaders have continually evolved to bring you the best in equipment and support services, backed by a carefully selected dealer network.

For more information, visit http://www.kawasakiloaders.com/ .

Bob Nabstedt, Senior Parts Manager KCM said, "iParts enables our dealers to check prices while the program automatically makes smart substitutions to maximize availability. These inquiries can be saved as quotes for later submission as orders. Dealers can also import pick lists from our electronic parts catalog. Dealers can retrieve & print orders as needed and get shipment tracking numbers. This integrated system enables company employees to assist dealers with special quote and order needs."

Chris Trogstad, MIS Manager KCM said, "Integrating iParts with the website and parts catalog was a very positive step for our online ordering process and customer service. The easy to use interface is very similar to the iWarranty application so there is a level of familiarity for dealer personnel learning both applications at the same time."

Bob shared, "iParts was rolled out to 160 dealer locations in mid-2006 without any official training. Our pilot dealers found iParts to be very intuitive and easy to use. We therefore avoided the expense of tutorials or training manuals." Chris noted that "In the first half day of use, iParts had two days worth of hits with very few calls for assistance."

Mr. Nabstedt noted: "Since iParts is a rules based system, it assures uniformly submitted orders whether created internally or from a dealer. The flexibility to configure rules allows us to quickly implement program or policy initiatives. The iParts package allows easier dealer access to Kawasaki parts and better service to the end user. These benefits give better support which results in higher customer satisfaction. 4CS Professionals are very knowledgeable. They listen to our needs, provide education to our decision makers, and then make adjustments in response to our needs."

Gene Weber, 4CS Business Relationship Manager stated, "Kawasaki Construction professionals know the service parts business very well and it was a pleasure for 4CS to work with them to bring iParts' robust capabilities, integration and flexibility to life. iParts is representative of 4CS multiple iProducts in the service parts, warranty and support areas. 4CS was my provider of customer lifecycle solutions during my 28-year career in the construction and forestry industry. It is refreshing now to work with 4CS and to see 4CS continue to grow its talented group of customer support professionals and products focusing on the customer lifecycle management needs of Kawasaki Construction and the industry it represents."

About 4CS, Inc.:

4CS is a leading provider of customer lifecycle management software solutions. 4CS iParts software helps with service parts management through it's product availability, parts ordering, parts center and catalog applications. Other 4CS products in the suite of CLM applications include iWarranty, iService and iSupport software solutions.

For more information, visit http://www.4cs.com/ or call 800.709.8773.