Response From EZ Lube to BAR Allegations

LOS ANGELES, Sept. 20 -- EZ Lube said that allegations made today by the Bureau of Automotive Repair are flat-out wrong and libelous.

"The allegations made by the BAR are old news. The television report and investigation relied upon by BAR took place almost three years ago," said Skip Miller of MillerBarondess, LLP, attorneys for the Company.

"As the BAR and everybody else knows, EZ Lube sells services and products based on a car's mileage. This is what is required by the owners' manual and by law. The BAR's allegations to the contrary are as phony as a three dollar bill.

"The Company has taken significant steps to avoid just the abuses BAR is talking about. Managers and employees undergo rigorous training programs and where mistakes are identified -- either through on-the-spot inspections by a Mystery Shopper or daily customer satisfaction phone surveys -- they are corrected. And just to be sure they are doing it right, EZ Lube takes any complaints to an experienced independent automotive inspector certified as a Master Tech by the ASE (Automotive Society of Engineers).

"EZ Lube is committed to providing the highest performance standards of any automotive maintenance organization in the State. This commitment, and the programs they have instituted to back it up, have enabled EZ Lube to maintain a loyal customer base and the highest rate of repeat business in our industry."