Manheim Adopts NAAA Arbitration Policy

MANHEIM ADOPTS NAAA ARBITRATION POLICY AT ALL U.S. LOCATIONS

ATLANTA - Beginning today, Manheim will adopt the National Auto Auction
Association's (NAAA) National Arbitration Policy at all of its U.S.
operating locations, it was announced today. Manheim will soon adopt
these same standards at its locations in Canada.
 
The NAAA's new policy was approved by the organization's board of
directors following its Spring Quad Zone meeting. This policy closely
parallels Manheim's existing national arbitration policy in most
critical areas.
 
"We believe the advantages of a unified industry policy - endorsed and
embraced by the leaders of the remarketing industry - are significant,"
said David Munnikhuysen, Manheim's vice president, reconditioning
operations. "Our customers can expect the same arbitration process and
standards at any location they visit. This avoids confusion, ensures
overall consistency, and provides peace-of-mind to all parties
involved."
 
Arbitration is conducted when there is a dispute surrounding the
purchase of a vehicle at an operating location. Manheim's arbitrator
quickly resolves disputes on the operating location grounds, serving as
a neutral, third party. The company is training all of its arbitration
managers on the new policy to prepare them to communicate and respond to
customer questions. The arbitration policy will be translated in
multiple languages.
 
About Manheim
Manheim is the world's leading provider of automotive remarketing
services. Through its live auctions and array of technology products,
Manheim impacts every stage of a used vehicle's life cycle, helping
commercial sellers and automobile dealers realize the full value of
their vehicles.
 
The company's services include reconditioning, certification,
inspections, dealer financing, transport, title management and
marshaling, among others. Manheim is also the leader in remarketing
technology, using its online tools to connect buyers and sellers around
the globe to the world's largest, most comprehensive wholesale
marketplace. In 2005, Manheim handled nearly 10 million used vehicles -
and sold more than 5 million - representing more than $50 billion in
value.
 
Manheim's subsidiary companies provide value-added remarketing products,
including paintless dent removal (Dent Wizard), Auto Body Repair, and
salvage vehicle remarketing (Total Resource Auctions).
 
A wholly owned subsidiary of Cox Enterprises, Atlanta-based Manheim is a
global organization with 32,000 employees at its 139 U.S. and
international locations. For more information, visit www.manheim.com.
 
About the National Auto Auction Association
The NAAA mission is to maximize the education of members and provide the
most effective marketing services allowing auction customers the highest
level of service. Its purpose it to represent the auction industry to
its customers; federal, state, and local legislative, regulatory, and
enforcement authorities; national media and industry trade press; and
the automotive industry at large. NAAA got its start in 1948 and today
is comprised of 370 members and growing. Membership spans the globe and
includes auctions located in 19 different countries and five continents.
The average sized auto auction consists of a facility that is situated
on 65 acres with seven auction lanes and 265 employees.
 
The association is headquartered in Frederick, Md., 30 minutes north of
Washington, D.C.
 
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