Drive Technology and UCN Roll Out inContact(TM) for Automotive Business Development Centers

SALT LAKE CITY, July 31 -- UCN, Inc. (BULLETIN BOARD: UCNN) , a provider of on-demand contact handling software and business telecommunications services delivered over the UCN national VoIP network, and Drive Technology Group today announced a partnership allowing Drive Technology Group to act as a sales agent for UCN's inContact(TM) service.

Drive Technology Group, based in Charlotte, N.C., is a leading provider of business intelligence solutions and professional services. Acting as an independent technology advisor, Drive combines proven technology with project management and technical integration expertise. The company focuses on a variety of industry segments, including: retail automotive and financial industries. Its customer base includes over 2,200 automotive dealers located across the United States.

"Our goal is to deliver solutions that help our customers become more profitable, more productive, and more focused on their core business," said Tim Dawson, telecommunications vice president, Drive Technology Group. "We have customers who have implemented inContact and reported productivity gains of two to four times over their previous operational ranges. The inContact reporting tools provide management information that in most instances was not previously available."

Additionally, Dawson sees the disaster recovery (DR) capabilities inherent in the inContact solution as a great up sell to his larger accounts. By adding a UCN Intelligent-T into a large account, Drive can now offer a $500,000 call center a disaster recovery plan that enables them to be up and running within minutes, delivering most all of the features and functionality they had with a $500,000 onsite hardware solution.

For those customers unsure of the benefits to be gained by adding advanced contact handling features to their call centers, Drive intends to launch a "try-and-buy" program around the inContact product roll out. "No hardware manufacturer is going to send out $100,000 worth of gear, installation service, professional services, programming and training without the customer having a lot of skin in the game," said Dawson. "With inContact, we can get them up and running quickly, with minimal costs, under the UCN 30-day, money-back program. Now I can say to these prospects, 'Let's give it a try and see how the solution performs for you.'"

Kevin Childs, executive vice president, UCN, said, "Drive Technology Group is an excellent example of the type of value-added reseller UCN is actively seeking as an inContact sales partner. They have a strong, professional services team and established relationships in several key vertical markets for which inContact is a perfect fit. We are delighted that Drive Technology finds inContact a great fit for the market segments they serve so well."

About Drive Technology Group, Inc.

Drive Technology Group, founded in 2004, is a leading provider of innovative software solutions and integrated professional services. The company specializes in delivering business intelligence solutions that help its customers make better decisions by extracting meaningful information from corporate database systems. Today, the company serves over 2,200 retail automotive dealers, nationwide, and many customers in the financial industry. For more information on Drive Technology visit www.drivetechgroup.com.

About UCN, Inc.

UCN (BULLETIN BOARD: UCNN) is the leading provider of inbound and blended, hosted contact handling services that improve the customer contact experience and the productivity of those handling the contacts. InContact(TM) includes an integrated suite of advanced contact handling applications and reporting, monitoring, recording and administration tools. InControl(TM) is a unique, rapid application development tool that enables inContact customers to develop highly flexible, customized business contact handling processes in record time. To learn more about UCN visit www.ucn.net.

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