Meineke Turns to LogMeIn to 'Rescue' Franchisees

LogMeIn Rescue Reduces Costs, Increases Customer Satisfaction

WOBURN, Mass., July 5 -- Meineke Car Care Centers, Inc. franchisees and employees nationwide now enjoy immediate, real-time computer support with LogMeIn Rescue, which has been integrated into Meineke's M.Key point-of-sale (POS) software systems used at franchise locations.

LogMeIn Rescue enables secure control of a remote computer for rapid incident resolution without pre-installing software. Helpdesk support staff can handle incidents more quickly -- reducing phone-assisted or on-site support costs while improving customer satisfaction.

LogMeIn Rescue has been incorporated into Meineke's M.Key POS systems at franchise locations. Now, whenever a local store needs technical support, they just press an on-screen button that connects them directly to a centralized IT support staff at Meineke headquarters in Charlotte, NC, who can diagnose and correct the problem immediately. As a result, shop owners and corporate IT support staff have saved time and money while increasing overall uptime. LogMeIn Rescue is also used to support corporate computers.

"LogMeIn Rescue has become an invaluable tool in our support operations," said Matt Langley, technical support specialist, Meineke Car Care Centers. "Since we began using the service, our support incident times have been cut in half -- down to just 20 minutes or less. In a busy week, our team saves at least 33 man hours by using LogMeIn Rescue."

After trying various remote support tools that didn't meet its needs, including RemoteDesktop, MyWebExPC and GoToAssist, Mr. Langley chose LogMeIn Rescue. His team has been particularly impressed that no pre-installed software is required of the franchisee, no software is left behind after a remote session is over and the connections even work on dial-up. Franchisees receive support in real-time, so they can dedicate more time to their core business -- their customers.

LogMeIn Rescue -- www.LogMeInRescue.com -- is a web-based remote support tool that allows a technician to connect to a remote PC in seconds, without pre-installing software. It is designed for ease-of-use, multi-tasking, and simplified administration, and scales to meet the needs of both large and small IT support organizations. The Customer Applet is a small executable that is downloaded onto the remote customer PC being supported. It is the interface for the remote PC user to chat with the support technician and it allows the technician to remote control their desktop.

Meineke Car Care Centers, Inc. is a franchised automotive service business with more than 1,000 retail stores across the US, Canada, South America, the Caribbean, China and Saudi Arabia.

About LogMeIn, Inc.

LogMeIn, Inc. (formerly 3am Labs), develops and markets the world's most popular remote access service with two million registered users. The LogMeIn family includes LogMeIn, LogMeIn Pro, LogMeIn Rescue, LogMeIn IT Reach, LogMeIn Backup and LogMeIn Scout. These, along with the company's RemotelyAnywhere product, provide secure remote access support and administration to mobile professionals, helpdesk and system administrators. LogMeIn is based in Woburn, Mass., with development facilities in Budapest, Hungary.