ADP Dealer Services Receives Prestigious SSPA STAR Award for Best Practices in Support Technology

-ADP Wins Award for Third Year in a Row-

HOFFMAN ESTATES, Ill., May 10 -- For the third consecutive year, ADP Dealer Services has been honored with the prestigious Service & Support Professionals Association's (SSPA) STAR Award for Best Practices in Support Technology. The SSPA STAR Award recognizes the best practices of select technology companies across all industries that consistently result in the highest level of customer satisfaction.

The SSPA, the leading industry association for IT support professionals, announced ADP's award at the SSPA annual conference in San Diego on April 11, 2006. ADP was the only dealer management service (DMS) provider selected for an SSPA STAR Award.

"ADP Dealer Services won our SSPA STAR Award for Best Practices in Support Technology because the company demonstrated world-class implementation of support technology for its more than 14,000 client locations in North America and Europe," said Bill Rose, SSPA, founder and executive director. "ADP's innovative support tools and knowledgeable customer service specialists anticipate, identify and resolve technology problems before they hinder customers' business operations."

ADP's Support Unrivaled in Industry

ADP Dealer Services' customer support reached an industry high for the first six months of fiscal year 2006, with a Customer Satisfaction Index (CSI) of 93.4 percent (as measured by an independent third party). This is a two percent increase over last year.

ADP customers can quickly and easily interact with a customer support representative without ever leaving the application. ADP's Smart Desktop Agent and Smart System Monitor integrate and work with the ADP w.e.b.Suite product to monitor and manage the environment, and proactively notify ADP if a user or application is having problems. Users also can phone one of ADP's 15 support centers, submit a support case electronically, start a Web-chat session with support specialists, or use comprehensive self-service tools that are available to them in a secured environment. Customers receive prompt response to their support case submissions - 87 percent of cases are closed within 24 hours.

"The SSPA STAR award is a powerful testament to ADP's proactive commitment to innovation and best practices in support technology, and reflects the expertise and talent of our entire global support organization," said Jim Foote, ADP's senior director of client relations.

Bill Heffern, ADP's vice president of division client relations, agreed. "ADP Dealer Services is proud to have earned another SSPA STAR Award for Best Practices in Support Technology. Through world class technology, ADP applies innovative solutions to solving complex business problems in the automotive and truck markets. And we provide our customers with unsurpassed service and support to utilize that technology. Dealer satisfaction is our number one priority."

About ADP Dealer Services

ADP Dealer Services provides integrated computing solutions to nearly 25,500 auto, truck, motorcycle, marine and recreational vehicle dealers throughout the United States, Canada, Asia, China, Europe and the Middle East. ADP Dealer Services is a business unit of Automatic Data Processing, Inc. . ADP, with over $8.0 billion in revenues and more than 600,000 clients worldwide, is one of the largest providers of a broad range of premier, mission-critical, cost-effective transaction processing and information-based business solutions. More information on ADP Dealer Services is available on the Internet at http://www.dealersuite.com/ .