Delphi and R.O. Writer Announce Integrated Service Product

Delphi Technology Now Available on R.O. Writer Shop Management Products, Improving Shop Efficiencies

TROY, Mich., April 3 -- Delphi is introducing a suite of new Delphi service products at the 2006 One Midas Convention today that integrate seamlessly with the R.O. Writer shop management system. R.O. Writer shop management systems are used by over 3,000 shops for appointment scheduling, customer follow-up, parts ordering, tracking of repair progress and technician performance and marketing programs. Integrating these new Delphi service products with R.O. Writer's user interface using a common wireless infrastructure help improve shop efficiencies and the ability to sell services on modern vehicles, while lowering the overall acquisition cost for both the Delphi and R.O. Writer systems.

The Delphi suite of products integrated with the RO Writer user interface using a common wireless infrastructure helps to improve a shop's efficiency and lower overall acquisition cost for R.O. Writer equipped service facilities.

"There are over 100 shop management programs available to the automotive aftermarket and R.O. Writer is recognized as the market leader," said Ben Johnson, director of integrated service solutions product management, Delphi Product & Service Solutions. "Many of the shops using Delphi's DS800 wireless advanced diagnostic system already have, or are in the process of acquiring, the R.O. Writer system. They are accommodating Delphi's needs for wireless infrastructure, so that we can make select features from our DS800 product available to those users at a lower acquisition cost. The result for them will be improved shop efficiencies and easier availability of Delphi technologies to those 3,000-plus R.O. Writer equipped service facilities."

First in Delphi's new product lineup is the Delphi Management System for R.O. Writer, which makes Delphi diagnostic and management functionality available from the R.O. Writer user interface. An R.O. Writer Service Writer may now launch Delphi's proprietary Service Bay Quality Control (SBQC) test that interfaces with the vehicle's OBDII (On Board Diagnostics 2nd Generation) connector via a unique wireless interface device. In less than 60 seconds, and even while the service order is being finalized, a complete "OBDII Health Check" is available for view or print from the R.O. Writer desktop. This report quickly identifies stored diagnostic trouble codes as well as vehicle parameters that indicate areas of concern. This test identifies issues that may not be exhibiting a symptom yet. The benefits are increased customer satisfaction and more efficient shop operations.

Also available from the R.O. Writer interface is Delphi's Auto IQ, which is designed to educate the vehicle owner in terms they understand about their complex vehicle. Auto IQ provides video clips and graphic support that help explain the complex systems and components that make up the modern automobile to the vehicle owner. For the shop owner the result is higher conversion rate of quotes to sales because the vehicle owner becomes more involved in the decision-making process through education. This results in higher customer satisfaction and increased service sales potential.

R.O. Writer users will have access to vehicle-specific service bulletins and recall information with Delphi's technical service bulletin application. These factory bulletins allow the Service Writer to identify vehicle recall and service bulletin information, saving diagnostic time and improving shop efficiency.

Also being introduced is Delphi's "Service Bay Quality Control (SBQC) for Pocket PC" which is designed to work in conjunction with R.O. Writer Mobile. While the R.O. Writer user is performing visual inspections at the vehicle with their Pocket PC device, they can run Delphi's SBQC test, view reports and save them to the R.O. Writer system which provides valuable access to the vehicles data for future service needs. This application will also utilize Delphi's wireless vehicle connection to improve mobility.

The R.O. Writer/Delphi equipped shop can add at any time Delphi's back shop options including the RepairPoint diagnostic system delivered on wireless tablet PCs and bi-directional scan tool applications.

The integration is made possible by leveraging the i.Shop standards for shop connectivity, which is managed by the Automotive Aftermarket Industry Association. "Without i.Shop this level of integration would not have been practical," added Johnson. "Both R.O. Writer and Delphi have embraced these standards that allow sharing of customer, shop and vehicle information between front and back shop applications. When we first implemented the i.Shop standards, this is the level of integration and efficiency we had envisioned being possible."

Jim Nagy, director of development, R.O. Writer, added, "This level of integration is a logical next step past the normal i.Shop integration since both R.O. Writer and Delphi target similar customer demographics. It takes steps out of the process for our joint customer base, which is what both the R.O. Writer and Delphi products are all about."

The customers that take advantage of R.O. Writer mobile wireless shop environment will be able to add Delphi functionality at an even lower cost, since R.O. Writer and Delphi utilize the same commercial grade wireless infrastructure. They can add Delphi's DS 800 Diagnostic System with wireless Tablet PCs (that run R.O. Writer applications) to access Delphi's proprietary Driver's Seat Diagnostics (DSD) interface and DirecTech diagnostic hotline services to bring interactive information and assistance services to their tablet PC desktop.

For more information about Delphi (Pink Sheets: DPHIQ), visit http://www.delphi.com/ .