Mitchell International Implements Enhanced Sales Solution With Composite Applications Built With Above All Software
REDWOOD SHORES, Calif.--Feb. 2, 20067, 2006--| Composite Application Allows Sales Team to Better Manage Opportunities, Improve Customer Satisfaction and Drive Incremental Revenue |
Above All(R) Software, a provider of award-winning business integration software, today announced that Mitchell International, Inc., a leading provider of information and workflow solutions to the automotive insurance claims and collision repair industries, has selected the Above All Composite Application Platform(TM). Mitchell is using Above All to implement composite applications that integrate its sales force automation, customer support and billing solutions. With Above All, Mitchell is able to quickly extend and its existing information infrastructure so it is more adaptable to changing customer requirements.
As Mitchell's business continued to grow, it identified the need to improve on its current infrastructure to improve customer service and continue to meet the needs of its growing customer base. By integrating customer data and functionality spread across three disparate systems, Mitchell could provide its sales force with the necessary information to more accurately answer customer support inquires, better understand customer needs, and deliver an enhanced customer experience.
The initial composite application assembled with Above All integrates in real time Mitchell's sales force automation solution, salesforce.com, with their support solution, Remedy, and their financial system, Universe CIS, a customized legacy application. The sales team can now interact with a complete customer profile that enables them to be more responsive to their customers' needs and more effective in their own sales efforts. Because the application is deployed within the salesforce.com user interface (UI), there was no additional training required for Mitchell's more than 100 salesforce.com users, one of the primary reasons Mitchell chose Above All over both extract-transform-load (ETL) and custom coding options.
"Delivering top notch service and support is critical to our success and the success of our customers. We were looking for a solution that could help us better integrate our support, billing and sales functions," said Marc Brungger, VP of Collision Sales of Mitchell International, Inc. "With Above All, we were able to rapidly deliver on our integration needs without hard-wired connections, and it gave us a head start on our SOA initiatives."
"Mitchell understood that tighter integration between their various business solutions would better enable them to service, support, and sell to their customers," said Jon Temple, CEO of Above All Software. "As a pacesetter in their own right, they selected an innovative integration approach based on modern SOA principles. By leveraging Above All, Mitchell has the infrastructure in place to successfully drive their organization well into the future."
About Mitchell International, Inc.
Mitchell International is a leading provider of information and workflow solutions to the automotive insurance claims industry, serving carriers, collision repair facilities, and other commercial participants in the physical damage and auto-related medical claims processes. Mitchell facilitates millions of electronic transactions between more than 16,000 business partners each month to enhance their productivity, profitability, and customer satisfaction levels. For more information on Mitchell International, visit our website at www.mitchell.com.
About Above All Software
Above All Software provides award winning business integration software that enables customers to leverage service-oriented architectures to meet ever-changing business needs. With Above All's Composite Application Platform(TM), customers transform existing IT investments into rapidly assembled, high-impact business solutions that can be deployed to multiple environments. This new, flexible service-level approach simplifies and reduces the cost of business integration. Headquartered in Redwood Shores, CA, Above All Software is a privately held company founded in 2002. For more information about Above All Software, visit our Web site at www.aboveallsoftware.com or call 800-819-5530.
NOTE: Above All is a registered trademark of Above All Software in the United States and/or other countries.